Customer Testimonials
very knowledgeable and experienced technicians. Very clean and well stocked service area
Jeff and the crew are outstanding!
Hello There,
I just can say that Elvia Franco was exceptional!
She asked about what we were looking for and gave us a full overview of the Treck’s bikes; that helps us a lot to make the right choice!!!
Thanks!
They were very professional and helpful with a repair that another store didn’t do properly. I will be buying another bike soon and will definitely go to this location to purchase
Great customer service
Friendly technicians and speedy work and turn around.
This was a wonderful experience for me.
Customer service is the best. The mechanics are amazing. Stop going to that crumugen mechanic you always go to at the other place.. Why settle for less?
Best in the business service! Great team and product specialists. Highly recommend.
The entire team is friendly…especially Ms.Donna!
The manager was great at the Naples Trek shop. He was helpful in selecting a bike, finding my color choice and shipping the exact bike to his location. He was in constant communication throughout the process.
The representative we talked to was very knowledgable. We were only buying a tube and chain lube but the rep asked us about our riding habits and suggested things we might want to consider.
They guys were real and very helpful with servicing my 2 bikes and great when assisting me with the purchase of a new mountain bike.
Ralph and his colleague (Zach I think) were very enthusiastic and knowledgeable. I love visiting their store. My bike needs are always taken care of quickly and efficiently. And, of course, it's Trek! 💪🏽
Store is clean and organized. Salesman, Alex, was knowledgable, but listened to what I was first looking for, then found correct size and educated me on fit/adj of helmet.
He looked at eBikes with me, and explained ins/outs, and explained differences.
Friendly people, fair prices, excellent repair job on my bike.
Our bicycles were repaired in a timely manner and the staff very friendly and knowledgeable.
The "10" rating was based on the level and quality of service received. I would provide a "7" if thinking in terms of price and service combined. I feel $129.97 is a high price for two tubes and tires. The "lifetime flat program" is part of this, so over time I may feel differently.
Rich took excellent care of me on two different times. This time I took my husband’s bike in due to a clicking sound. He was able to service the bike in a timely fashion. He was friendly, personable, professional and knowledgeable! I also feel the charge for service was fair. We love to support Local Businesses Trek Bicycle 10 Gold Stars ⭐️
“BobCat”
Attentive, knowledgeable, timely
Great staff and service
The quality
Fantastic service. Excellent staff.
Great customer service and speedy repairs.
X
Knowledgeable friendly staff.
I can’t remember the name of your lead mechanic at the Sunrise store. He is outstanding. I have had my bike in several times over the years for service and he simply does a phenomenal job. He has gone above and beyond for me as well. I fully trust him and when I walk in and see him there I know my bike is in good hands.
Very very good, thanks
Past bicycles and maintenance support exceeded expectations. Keep up the great work.
Always prompt and reliable service.
Personable approach to purchasing our bikes. Trek recently maintained our bikes as part of the maintenance plan we purchased and the entire process was smooth and our bikes look amazing!