Customer Testimonials
A wonderfully friendly team who seemed as happy to help with my shabby Pashley as they are a high tech performance bike. Thank you!
Friendly efficient service
My day-long bike maintenance class/session in Sutton was excellent top to bottom. I'm sure I'll forget bits and bobs of it, but it was exactly what I was hoping for.
Speed of work carried, level of service and keeping the customer informed of any issues..
You’re my local shop and you provide a high level of service.
Thank you
very helpful with my order. Friendly attentive and knowledgable staff
M
I arrived 5 min after your closing but you opened up and let me pick up my repair. Thanks
Great "first name" personal service from a trusted place. My go-to bike shop even though not quite the closest.
Excellent work and bike running very nicely. Wilf kept me fully informed throughout which was much appreciated.
Staff were extremely knowledgable and friendly. Great service.
The quality of the bike. And the friendly service received at the Pearson bike shop in Sheen.
Personal service
Friendly and very helpful service
friendly and helpful know aboiut cycles
they have a good expert and qualified mechanic, who provide a great service and clear explanation about what is going on in your bike.
Great personalised service and good selection of products.
I found the shop friendly and quick. They were happy to help someone who was buying a bike for the first time in a very long time(!) and they were keen to understand my requirements without patronising me. I could definitely have put off my purchase but I am pleased that I didn’t! I also feel comfortable that I can come back to the shop if I have any problems with my bike as I am getting used to it.
Phew! What a relief to have my bike problem solved in minutes by a friendly, competent, experienced service team. Coffee and biking advice generously thrown in too. Really could have spend the day there ogling that comprehensive bike collection - know where my next bike will be bought. Thank you Pearsons
Technical knowledge
Your service and advice yesterday was exemplary, as was your immediate attention to fitting my various purchases. Thank you also for your trust enabling me to leave your store with the products I intended to purchase so I could later charge those to a credit card that I did not have with me at the time I visited your store.
Good quality products, great advice with loads of knowledge thrown in.
Fantastic service, cooperative, efficient and good value..
Great balanced shop - not just top end carbon gear but also kids bike.
Great shop but would probably do more business if they had more staff.
It was great the guy was well knowledgeable about the Product he is selling.
A) really good first impressions when ringing up with initial query about brakes servicing. Staff member took great deal of care and time to explain matters to me even though it was clear that fixing the problem was not going to be a great money-spinner for Pearson! Clear they had customer satisfaction at heart and also were simply keen to get a cyclist back on the road.
B) really good service on the ground. Wilf had a lot of work on already by the time I arrived on Saturday morning. He said he’d do his best to sort my bike on the day but couldn’t guarantee it. I said that it would be fine for me to collect the following day - giving him a free pass, as it were. But by 4.30 the text arrived. Bike done! Great attitude.
Pearson’s service is second to none. Love the place. Always helpful and so knowledgable. Give great advice. Proper family business.
I love Pearson's own bikes, I'm on my fourth now! Very friendly, knowledgeable and helpful staff.
You are brilliant. Expert people, great service, honest advice, good value.
Honest, dependable, lots of integrity. Don’t try to sell me more than I need. Go the extra mile always. Friendly, nice feel to shop. Good advice. Just amazing. Shem was great.
High degree of cycling knowledge