Customer Testimonials
The servicing guys in the workshop are phenomenal and acquire a sizeable skillset to get the best out of your bike. I took my gravel bike to them for a gear service and it simply is a joy to ride again.
My son and I arrived at the MortLake store yesterday without an appointment. The person who met us was very friendly and made sure that my son's bike was tuned within 20 minutes. Excellent service.
Friendly and efficient staff
A smaller range than the multiples but high quality at all prices, and candid advice about the options.
I like the advice from the staff. And that we can see and try on the bikes. Very conveniently located for us.
Good products and great service. Always happy to engage and go the extra mile
Quality and responsive service
You were there when I needed you and had the item I required. The staff members I dealt with were friendly and helpful.
Great customer service - very friendly, extremely competent and reassuringly professional. On entry there is a welcoming vibe in the shop. Especially impressive, as you seem to have the struck the balance extremely well during all the current CV-19 health challenges, by continuing to provide top service, but in a safe and caring manner. Well done Team Pearson!
Exceptional reactivity and speed, even in these difficult times. Everyone at Pearson’s have a “can-do” attitude. The best mix of a modern, top-class products and old-school neighbourhood service.
Great team of sales associates. Especially the ginger fellow! God he's so handsome!
Great customer service in the lockdown. I was able to pay by phone and then pick up the cycling accessory at the shop door. Thank you for staying open!
Always a top class, professional and friendly service!
Service is thorough and done quickly.
Very good service knowledgeable and friendly.
Personal,, veey knowledgable service
Very friendly and helpful team
Brilliant and friendly service always. Many thanks
Friendly and helpful service.
Free service as I work in the nhs - thank you!
Take care guys and see you soon!
Friendly and great quality kit
Expert mechanics, friendly vibe.
Knowledgable, efficient, friendly service. Thanks.
Outstanding customer service (as always), very grateful to the team!
Good value in terms of quality
Your mechanics / service shop with advice and high quality work . I would happily pay for bike pick up / delivery during the Covid -19 shut / slow down . Unless a complete lock down is ordered . Appointments at the shop could happen at a safe distance or bikes could be put to the side and taken in .
Great service and superb attention to detail to make my cycling special on my new gravel bike. Looking forward to taking the bike to places in and around Bath I have cycled before and enjoy the hills, towpath and scenery.
When I bought a new bike the salesman remembered me from a previous visit and could’ve have been more helpful. Thank you Pearson’s
Friendly and knowledgeable staff
friendly nature of staff
speed of service
Thanks for serving us in a safe way during lockdown