Customer Testimonials
Excellent advice from Nas. Would highly recommend.
Took a little humble on my way to Whitstable from London, so chain overshooting with crunching gears on my beloved Forge (which still got me there though); a couple of days later, I phoned the Pearson service dept who said to bring it in right away which I did in husband's support vehicle, expecting to have to leave it. However, a swift diagnosis of bent hanger and offer to fix it there and then was wonderful news. Chat with Will over a flat white and bike all sorted !
Terrific service from people who really know their bikes, and know their customers too !
I've always been happy about the service I've got from Forge 1860 (nee Pearson Cycles) over the years. It's one of the reasons I keep going back. There are closer bike shops to where I live, but the extra tiem used to get there is well spent.
Amazing bikes , super friendly no hassle service , great knowledge …. And a great cup of coffee too !
Great friendly service in all respects
Great service and good advice
Excellent products, excellent service, excellent old fashion local bike shop attitude. Also - people notice a Pearson bike when you’re out riding ! Always great comments
Excellent, friendly service, extreamley helpful and knowledgeable. Bike mechanic also very experienced and knowledgeable . Perfect coffee. I couldn’t have expected any more from a bike shop.
Very happy with all the staff.
Many thanks to everyone.
Ben
Outstanding customer service! Booked my bike for a service. Good recommendations for new components that needed to be replaced.
Got my bike back and it feels like brand new.
If you are looking for a bike service I highly recommend Forge1860!
Fab service, very personal, great bikes and kit, what is not to like! Thank you for supporting my cycling journey. Nick
Had a rear mech problem and the guys at Forge got me back on the road quickly!
Wonderful shop and really helpful staff, even coffee!
Friendly, professional, thorough.
Will and your TEAM,
I wanted to take a moment to express my sincere appreciation for the exceptional way you combine your passion for cycling with your commitment to customer service. Your enthusiasm for cycling doesn't just show in your knowledge of bikes and equipment, but in how you genuinely connect with customers who share that interest.
The way you go above and beyond to understand each customer's specific cycling needs and preferences truly stands out. Your patience in explaining technical details, suggesting appropriate gear, and sharing your personal insights from the cycling community creates an experience that's both helpful and inspiring.
Your authentic love for cycling translates into the kind of customer service that builds lasting relationships rather than just completing transactions. Customers can feel that you genuinely care about enhancing their cycling experience, not just making a sale.
Thank you.
The complete bike shop since 1860. Focused on you from the moment you walk in for anything from an inner tube to a bike fit or bike.
Helpful, courteous and knowledgeable the team are there to help you with what you need.
Quick, attentive, excellent service.
Mat did great job and me a favour sorting contaminated brake after just popping in on off chance. Much appreciated!
Great service, personal and attentive, increasingly broad and exclusive range of products.
Good service, effeciently, friendly and knowledgeable staff done well within the agreeed time frame.
Always quality service and advice given, extremely helpful staff and owners. Quality bikes and accessories. This is my ‘go to’ bike shop for information, products and bike servicing.
Pearsons (now renamed Forge1860) is everything a bike shop. They manufacture excellent bikes, the service is friendly and sensible. The two brothers (5th generation with 6th generation working in the shop) are always there to welcome you and ask what you need. The workshop is busy but you can always pop in at the weekend and they will endeavour to help. I would not go anywhere else.
Excellent timely service. Best bike shop in London
Lovely friendly family business.
Expert knowledge.
Since you ask…changing the unique and lovely Pearson logo for a vanilla one is a mistake in my view.
Never ask unskilled people what they think of graphic design and then act on a poll!
That’s all
X
Forge 1860 are knowledgeable, friendly and helpful. A pleasure to deal with.
Well designed bikes
Good advisory service
V competent workshop.
Good range of quality accessories
Welcoming personnel and good ambiance
Friendly helpful knowledgeable staff
Great bikes and clothes
Customer service has been superb since my first enquiry about purchasing the Pearson On and On. Prompt replies to emails and polite friendly staff when I’ve had to call the store. My bike arrived the very next day, well packaged and a quality bit of kit. Shame there are no stores further North.
Great service. Friendly knowledgeable team. Brilliant products.
Great bike fit! Very informative and has definitely helped!