Customer Testimonials
Staff was friendly, knowledgeable, and helpful.
All the guys working @jax were super helpful and knowledgable. They explained everything and helped get oir old bikes back on the trail. They also helped make sure my daughters bike was safe for her to ride. I appreciate their hard work very much.
got the $199 tune up on bike that hadn't been ridden in a couple of years. Service was great as well as friendliness of Jason and ??
Thank you for all your help
Amazing service from ver knowledgeable and friendly staff! Excellent, large selection of bikes.
Manny was a great associate. Very attentive, knowledgeable and passionate about helping me attain my training goals.
Fast turn around on my recall shimano repair
Great customer service. I bought my 3 year old son his first bicycle with training wheels and he couldn’t be happier! It’s the perfect bike (Trek) for him to grow into the next couple years. Couldn’t be happier with our purchase.
Manny was super helpful and knowledgeable!
All of the employees are willing to help and products are very good
Fast, helpful service! Visiting form out of state & my rented wheelchair got a flat. Jax fixed it quickly so our vacation wasn't interrupted.
Everything
Friendly and courteous staff.
Jeff the Manager, Manny and all Jeff's team are super helpful. We love our Trek bike!
Fast service! repairs were made on my bike without much down time all repairs we’re very solid and my bike is back in tip top condition.
Great customer service.
very fast and friendly service.
LUKE @ Irvine was great - helpful, patient and responsive. Store vibe is great. Love the new bike!
Best Bike Center I have ever used for purchase and service!
very helpful staff with a large variety of products.
Very helpful and knowledgeable staff helped us out in a timely manner!! Very happy with Jax.
The Irvine location of Jax has a very supportive team. The owner and managers are all knowledgeable of Trek products, the mechanics especially.
Very helpful, knowledgeable and friendly staff. They do the work they are supposed to do and within the time frame that they promise. Their prices are reasonable.
Product was good. Service was helpful and efficient.
Jax HB staff stand behind their products and service. The service guys are experienced and knowledgeable. Plus they’re willing to share their knowledge in the best interests of customers.
Friendly service n pricing
Bike maintenance shop is outstanding
We had a great experience. What caught our eye was the amazingly priced preowned bikes from the window. And we ended up purchasing two and a new bike for my son and put it on layaway. Jose was amazing! We are so happy with our decision to walk in spontaneously on a Saturday morning, and we will definitely be coming back again for more bikes in the future.
Jason is sincere, knowledgeable, and is an all around ace at customer service! Purchased a trek top fuel 9.7 at an amazing price, great bike! The mechanic is super helpful as well.
Very helpful and kind, happy vibes