Customer Testimonials
I appreciate the tech helped me when i didn’t have a scheduled appt and my bike had a terrible flat! It’s my transportation and he was nice and efficient!
We really liked the store in general and while our salesperson was extremely nice, she wasn't as knowledgeable about the product we were looking for (Trek e-bikes) as we hoped. We had looked at the same bikes at a different store and had some basis of knowledge due to a very informed salesperson. When we came to Idaho Mountain Touring we started to consider higher models and asked for the differences between them she didn't seem as informed, mainly just pointed out obvious things like the fenders, lights, etc. We were not told anything about the structure or the differences in the motors. There is a lot of equipment in your store so I'm sure it takes a long time to learn about every product.
When we did the pick-up, the two gentlemen that helped us were great and very knowledgeable. We would definitely recommend your store and would purchase from there again.
Quality products very knowledgeable and helpful staff (boise location) and You guys have Dax
Fast shipping! Bike rack was well packed and even came with a hand written thank-you note. Nice touch!
Brian and Hannah helped our family with our first mountain bike purchase. They were both very kind, patient, thorough and knowledgeable. They took the time to understand how we would be using our bikes, and then made several recommendations to get us fitted into the best bikes for us.
When we picked up our bikes the highly level of customer service continued, again taking the time to explain their new biker program, and even helping set up our truck for the bikes.
Really appreciate this level of service and care. We had been to two other stores prior to Idaho Mountain Touring and in both cases had disinterested salespeople. IMT is our go to spot moving forward. Thank you!
Friendly and knowledgeable staff!
IMT had the car roof rack that I was looking for.
Help was offered for installing and that’s how things should be handled.
All the best outdoor brands all in one place!
Your staff is very helpful and accommodating. The staff knows their products and really made it easy for me to make a decision.
I went to a lot of bike shops and looked at all different brands of mountain bikes. I am a heavier than normal rider, and every shop just gave me a bike as is off the floor and let me ride it outside. None of the suspension on those bikes, or the seat height was adjusted for my height and weight. Idaho Mountain Touring was the ONLY shop that set the bike up exactly for me before letting me test ride it. The other companies bikes I rode all felt too soft and therefore didn't leave me with a good impression, but the Trek I tested at IMT felt great, and I was able to get an actual test ride in and see how it really feels. That was a major selling point to me.
Very good service provided for my order of a Patagonia fleece jacket. Thank you!
Thank you for offering curbside service and limited in store customer shopping during these challenging times.
Appreciate the product brands you carry and in-store repair & rentals.
I screwed up the "send to" address. I contacted Idaho and the address was immediately changed. Great service!
Service is spectacular!
Shipped fast, and great products.
You stock quality products,and your sales people are helpfull.
Very knowledgeable/helpful staff, and rock solid products. Love that you are locally owned and operated - a Boise institution for decades!
Dax spent 2 hours with me educating me on alpine touring skis, boots and bindings. After I purchased my rig, Duncan spent an hour taking me through all the equipment. Will always shop there due to excellent customer service and extensive knowledge of the products they sell. Highly recommend.
Your products are high quality and fun. Your service is much the same. Love your store.
Great customer service, quality products!
The staff was knowledgeable and friendly, and the work was done professionally and on time.
We appreciated Mark for helping us ordering online. He was very patient and kind!!!!
Staff was very helpful, knowledgeable and not pushy. Bought 2 new bikes and one of the dropper posts had an issue and staff jumped on it, took care of it and submitted a warranty request.
Store seemed to have a good selection of products. I liked the website, which shows inventory and that was helpful to me.
Overall, very good experience.
Thanks guys for the help!!
Shipped right away, good communication, product was packaged really well!
Easy-to-navigate website and online shopping portal. The shipping was quick and we loved the personal note. And the product we ordered was exactly what we hoped for but couldn’t find anywhere else!
It was easy to shop, the products that I ordered arrived in good condition.
Good selection of high quality outdoor gear. Knowledgeable staff.
Really good
Helpful staff. Very friendly. Good selection of bikes available for demo.
Friendly, welcoming, straight talk, professional, fair, deliver on time.