Customer Testimonials
Friendly, helpful, knowledgeable service and Trek is a great product.
Efficient, professional and knowledgeable service.
Friendly staff, quality repairs
The guy who took care of me (sorry I didn’t catch his name) was knowledgeable & didn’t try to upsell. The tune up on my bike was reasonably priced and the bike was ready when it was promised.
First name removed and the others did a great job helping me, select the proper bike and accessories.
Can shop online. Friendly and flexible. Able to return bike if any issues.
Technical knowledge, straight forward, will not push extra repairs when not needed, courteous.
Exceptional experience and advice on biking.
Great staff and always s pleasure to work with.
Very knowledgeable people in the store to show me different bikes to meet my needs. Great quality bikes for sale. Wide assortment of bike accessories.
George was fantastic. He fixed a break problem that another bike shop could not do properly. He was able to submit a claim for me and had the entire repair covered under warranty. I will never go anywhere else ever again! Thanks, George Garner Cyclery!
You have many products in stock, and the personnel are knowledgeable and friendly. Thanks
Knowledgeable and helpful staff
Great service by staff. Came by multiple days. Didn’t feel pressured. Was given great information. All staff on different days attentive and knowledgeable.
Our bikes were ready as promised. Communication was good. Bikes were clean and ran smoothly
Pleasant service.
Product can be found in more than one place; service cannot be. I purchased my Trek bike years ago at George Garner in Lake Zurich and recently returned for a car rack where I met Andy. While I had so many questions, the shopping experience to determine what was best for me was amazing. I didn’t feel rushed and he really listened to me; also the recommendation he made was spot on. Andy explained features for assessories I was curious about which I also ended up purchasing. When they finish tuning up my bike I’ll be all set for my upcoming cycling goals. I encourage anyone to start there because you won’t need to go anywhere else.
Friendly and very knowledgeable staff. Never pushy on sales but will help you decide on the right product for your needs. No matter the condition of your bike, they are happy to work on it. John is a great guy and a great wrench!
Jon is always so helpful and knowledgeable!
You are competent.
The knowledge of the people that work there.The time they spend with you to make sure you are getting the right bike for you and not just trying to sell you a bike. Explaining why one bike would be a better option for you than another by explaining what they do and how to pick a bike that you feel comfortable and confident on. Because as Andy said if you are not comfortable and confident you won’t ride it.
Kudos to Andy for all his help and Johnfor the pleasant conversation during checkout.
Terrific staff. Its a pleasure to walk in and know that my questions and concerns will be answered
Very knowledgeable and friendly staff! Took a bit long to get my wheel back but it’s summer and peak season so I wasn’t surprised and I planned on it taking some time.
I came in for a fire repair. The technicians were friendly, knowledgeable and took time to help me unload my bike and explain what happened to my tire so I can avoid that again in the future.
The rep I worked with at the Lake Zurich store was very helpful in outfitting my son with a bike. He new we were budget concious and he fitted my son on a brand new trek. Once he knew the fit he grabbed a pre-owned bike from his stock and it was the exact same bike but 2 or 3 models older than the one he was fitted on. Was practically mint condition and was significantly cheaper. Worked perfect for our budget and we also ended up buying a helmet.
Great service
Friendly and knowledgeable.
Flawless service with quick turnaround when necessary.
I had a bike fitting there and I was very pleased with the process and the result.
Came in to buy a new bike for our 4 year old grandson and got tremendous service and am very happy with my experience there!