Customer Testimonials
Great team
All of the staff are friendly and extremely helpful.
Outstanding service and employees are attentive helpful and polite. Every time I go there I have a positive experience.
Frazier! He was so helpful. We felt as if he really cared about our needs. He helped us with honesty to choose the correct bike rack.
great service
class act got the recumbent i wanted and even had the addl comps in stock my father purchased my first bike from them in i think in1955 schwinn
Helpful and friendly staff
Good products, knowledgeable & friendly staff.
Excellent customer service! Every staff member we encountered was genuinely friendly and very sweet with my son who was so excited to get his bicycle fixed. We were in and out very quickly and cost was less than expected. Overall great experience!
The sales staff is always very knowledgeable about the wide range of products carried in the store. They make their recommendations but without the sales pressure. This is why I come back again and again.
Great service, complete the job on time.
Friendly and efficient service
First class service and top of the line products
Knowledgeable staff. Always eager to help.
The staff were willing to listen to our specific needs and recommend products to meet our needs.
Great selection and friendly staff.
The sales team is always knowledgeable and accommodating. The service department also does an excellent job. I would highly recommend that your purchase and maintain your next bicycle at Eddy's.👍👍
Came in with what I thought was a bigger and more expensive issue. They were truthful and showed me the issue. Fixed it on the spot and cost was significantly less then expected. Didn’t try to cheat lie or upsell. Very respectful and commendable. Very friendly.
Eddy's has some really helpful people and they will go out of their way to help you. Plus, they know their stuff..!!
Excellent repair service
I've had my bike serviced several times at Eddy's and I recently bought a bike rack at Eddy's, which they installed for me. Their staff is always very knowledgeable, professional and friendly and the service is always excellent.
Pleasure to work with. Very knowledgeable and helpful. Promised a time of completion and delivered as promised.
Josh was very helpful in helping me pick out my replacement wheel. He even brought the wheel back from the Stow store since he was going that way. I would definately recommend others to come here
Bike shops are generally great places - Eddy's in Willoughby is the best. No hassle. Wide selection. Easy return and assistance. Work with you to get the right bike. Definitely recommend.
Great service
Very friendly and helpful
friendly and knowledgeable staff!
Steve in service is top notch
The expert knowledge of picking the right bike for the individual body type. And how to maintain the upkeep.
The service tech and service manager really took the time to find the part I needed and got it taken care of quickly so that I would have my bike back in time for a race!