Member Testimonials
Amazing staff and environment
Julie Yang is so awesome! The whole team makes me smile.
Variety and kind program providers who include everyone!
The staff was open and kind; The staff was able to inform us about the new policies and procedures. The lifeguard staff was attentive to ensuring that everyone was safe.
Interesting activities geared for all levels and ages.
I mostly use the pool. I appreciate that the water temperature is not too warm, as so many pools seem to be. I like the ease of access to all your programs. Your facilities are well-maintained and clean. The front desk staff is always welcoming and helpful.
Everyone - members and staff - is friendly and welcoming. The instructors are great, the classes are fun, the facility is gorgeous, and the management truly cares about making the members happy.
Weight room
The lap pool was very clean and I enjoyed the high ceilings and free air while I swam. Very friendly staff.
I only use the pool. . .
Everything is awesome! 👍🏼
I like the changes the Y made in the wake of the Covid-19 pandemic to ensure the safety of your patrons.
The pool at the Townlake Y is great. Water temperature is a bit cooler than the other locations, and the spillover gutters help during turns. Staff are friendly and professional, and the safety measures taken to maintain good social distancing and cleanliness are reassuring.
I like the options of group classes, although I have still not been to one yet. ONE DAY! I very much appreciate the sliding scale membership, as well.
Special care to keep us safe
Good exercise in a supportive atmosphere so all can fit in. I love the women’s swim. I like the individual lanes during Covid. Typically I enjoy the 6 am classes.
I like that you are open and that I feel safe exercising there!
The variety of programs. I'm glad that the Y has reopened since the coronavirus closing.
Group exercise classes. specifically Group power
Right now, Covid is making everything a hassle.
The way you are handling swimming during the pandemic - sign-ups 2 days before, temperature checks, masks when entering and leaving, no lane sharing - is awesome. Thank you for this.
Lap swim as long as there are available lanes. I like the reservation system.
The Town Lake Y could not be more supportive of people from all walks of life--or more successful in building an inclusive, loving community within itself. It is a wonderful, wonderful place.
Friendly staff
inclusive. affordable. considerate.
I mostly use the weight room and cardio equipment but I know you offer a lot of classes and other programs, and you support the broader community as well. I think you all worked very hard to stay positive during the Coronavirus shutdown and to keep members engaged during a tough time. Your reopening procedures are sensible and not overly-restrictive and I appreciate that. I even got a personal phone call from one of the staff there giving me details about the reopening. That’s good customer service...
I like the spirit of the place and the views out of the window toward the lake. It is a very welcoming facility.
We enjoy the dedicated swim times. You guys have been doing a great job!
Caring staff and great facility!
I think its a very good place with a friendly environment, I didn't try the classes yet but looking forward to try it.
I guess the only downfall is some old machines needs to be renewed.