Customer Testimonials

Efficient, safe and clean and the bus was on time

Extremely efficient. Extra touch was giving us a slip of paper with our parking spot written on it, so we didn't have to write it down ourselves.

Great customer service

The shuttle to pickup and drop-off goes throughout the day and evening. The staff are always helpful, loading our bags onto the shuttle. The teller at checkout was friendly and kind. She even offered us water as we were leaving. The price is great! Thank you, Park 'N Fly Cleveland!

The fast pick up

Great location, clean, well organized, efficient and reliable company. Totally hassle free parking.

It was so easy and quick (this was my first time using the service). I couldn't ask for better quicker service! We arrived and parked and within MINUTES we were on the shuttle to the airport! I was so satisfied by how helpful the shuttle drivers were, they really made my day!

Fairly easy to book. I say 'fairly" because I am not convinced that their app is the most user friendly. I thought they were very reasonably priced and they have a great shuttle service. I misplaced my receipt that you get when you enter the parking ramp and the lady at the exit kiosk was very helpful in getting me on my way.

It was easy and convenient.

This is reasonably price for parking as well as very close to the airport with pickup and drop off.

Notify me when you change entries and exit procedures. It changed again this last Sat nite. Why would I need my entry QR codec when exiting with my QR code. Thankfully I had saved it. This procedure was new to me.

The shuttle is nearly always available and , in general, you all do a good job.

I was disappointed that when I tried to use a free night certificate that I had earned, the checkout lady had no clue how to process it.

Prompt and courteous. One recommendation: each time I'm asked for my license plate number which I cannot remember. Why isn't the plate # kept on file with my other info? Question: is the location closing or being sold? Thank you.

Everyone is always friendly and the process is efficient.

Easy to reserve parking, procedure for self park and getting to and from the airport was very smooth. Good communication. Pleasant and helpful drivers. Good rates. I heard a rumor that you’re closing. I hope that's not the case, I just found out about you!

Normally y’all are great….. but the last trip I had scheduled, I had heart surgery and DIDNT GO !

Covered parking options and fast shuttle service.

Easy, great service.

It is a convenient and clise location

I travel alone and I feel very safe taking this trasportation to the airport, and as a plus, they even help me with my bags!

Staff was fantastic as always! Prompt, friendly, and helpful!

Friendly & professional

Timely pickups. Easy to use app

Drop off works great, didn't know where go for pick up. But after we figured out where to go everything was great.

Reserving via the computer is very good.
The associates were very helpful and friendly at the facility.
The bus service was excellent to and from the airport.

Quick entry and pickup.

Friendly staff
Reminders wonderful with links to QR codes for easy checkout.

I know exactly what I am going to expect every time

The price and the convenience