Customer Testimonials
I rarely have to call customer service, but when I do, they are so pleasant and helpful! Even on Thursday January 22, 2026, when I'm sure they were flooded will calls for flight changes, my rep (based in Chicago) was super friendly, efficient, and knowledgeable. I wish I'd remembered her name!
Listening skills, reasonable response time and patience with customer.
Convenience
Fast, courteous and professional.
Simplicity, response time when I call, integration with Expense platform.
Super fast and responsive, and the customer service agent who helped me did a great job of communicating with me. Thank you!
Always friendly agents.
It was easy to navigate and find hotels. The prices were really great.
the representatives are incredibly helpful when I need them
Very friendly and willing to help with anything you need!
Every time I have spoken to a representative, they listen to my needs and wants. They are very considerate, communicate well, and follow through in completing requests. Very caring professionals.
Helpfulness of staff and kind approach to requests
Very easy to navigate, all steps are easy to find and there are explanations where needed. It's all very transparent and provides a range of flight options.
How attentive it was!
Friendly/helper service
The friendly service and the continued updates about our trip are helpful.
We had a difficult situation, parties from different originations. He was able to make it work. He carefully looked and explored all options for us.
Easy to use and confirmation emails, reminders!!
Great service, I am glad I asked an agent to help me rather than using Concur.
Very prompt action to get things scheduled.
Amanda was amazing to work with.
Noel was excellent and so easy to work with!
Owen rocks :)
Kiley went above and beyond
Efficient and effective service
Melissa set everything up exactly as I requested in about 24 hours, including all my accounts and travel numbers. Worked very smoothly. Thank you Melissa
Very convenient and easy to navigate.
Very helpful and very little input and time needed from myself
The staff was very professional and courteous.
My interactions were productive and the service was outgoing, friendly and accommodating. Thank you for booking my trip to San Antonio!