Customer Testimonials
Very responsive, extra effort, attention to detail.
Handled my call quickly and efficiently.
The very speedy response time. Despite only interacting via email, the representatives are very responsive and work quickly on any requests, often responding in just minutes from receipt of the email.
Prompt attention to request and provision of options as needed.
Very prompt.
Very easy to use! Good integration of air travel, rental car and hotel reservations.
easy to contact and quick resolution to my situation
You are always avaialablee by phone
very convenient, easy to fill out the form.
I was able to reach a person quickly who was able to book my travel requirements based on what I needed.
Easy to use. Interface allows me to see all the options. Love the ability to talk to a real person. And appreciate the email updates when flight info has changed.
Quick and knowledgeable
When I call, they are always knowledgeable, very helpful and quick.
The responsiveness and attention to detail ate hard to find in today's business world!
Easy to contact and Hannah was great in follow up
Always helpful, patient and kind handling difficult travel situations and coming up with solutions.
I like the live chat operation
I appreciate that the staff are able to step in and assist when I need to resolve a problem on the Concur booking site.
My husband and I met with Martha Hardy at the Brookfield location to inquire about a trip to Italy. Martha was very knowledgeable about Italy and found the perfect trip for us. She was so helpful and was able to answer all our questions and concerns. We are looking forward to our trip and will book our next vacation with Martha.
Prompt attention
Very easy to work with.
Personal service!
Simplifies the process!
When I call in, everyone is extremely helpful. It is easy to use online services and knowing there is someone to call if you have questions or concerns is excellent.
Tina has great customer service and is extremely knowledgeable about specific destination. She has a great personality and works to accommodate your needs. We would not use anyone else
All my questions were answered and needs were met
Your agents know what they are doing and we do not. So much easier for planning purposes.
I personally work with Terri Norquist and she is always so polite, friendly, keeps you informed as to your needs and works very well overall with you.
It’s much easier to call FWT while on business travel than to worry about internet connection, etc. Excellent service!
Ease of use.