Customer Testimonials
They send a lot of notifications about what's going on on my flight. On time.
quick and easy, no worries
It's quick and easy, and the chat feature is able to connect me with help SUPER quickly!
I can send the agent information of what I'm looking and I don't have to figure it out. I like the options provided.
User friendly system, follow-up to make sure everything is exactly what you needed.
Prompt, courteous and friendly service every time. One call and your travel concerns are over!
Responsive. Listening to our thoughts. Creative.
I like that it's a user friendly service for booking travel to our customer base.
What I Do Not like is that even though I have entered my rewards numbers for the hotel and rental cars they do not show up on my app as nights stayed or cars rented.
I would like some help with this as every trip I take I am not getting points or rewards for them.
Katie Hock! She is one of the best agents you have and why we continue with FWT.
When I called, I reached a human fairly quickly and they were able to understand my issue and help me. Very friendly and upbeat when I know they spend a lot of time dealing with problems and possibly angry or frustrated people.
Sherri Schmidt in the Fond du lac office is FANTASTIC!!!! Very knowledgeable & helpful. I will definitely recommend her to any of my friends & colleagues.
The entire trip was easy to book.
The people I have dealt with have been very helpful and kind
never disapointed
Ease of use
Quick and easy
How quickly you respond and your customer service.
Convenient
I like that you are able to provide everything from start to finish including vehicle rental, hotel, and flights.
Ease of scheduling all travel in one step.
Always Friendly and helpful
Easy to use on my end, and clear communications.
It's a very smooth transaction.
Katie was very helpful in planning our vacation with friends. She provided several options and was always willing to make changes as our plans changed or people wanted different things. She was easy to work.
Easy interface.
Timely response to my travel requests, questions, and preferences.
Helpful in completing travel arrangements
They were easy to contact to ask a question. Took care of my concern the same day - it was not urgent, but made me feel that if I had an urgent concern, I would have been a top priority. Glad my company uses them for booking travel.
Easy to use and help communicate with agent when need
The support received on first use was very friendly and helpful.