Customer Testimonials
Followed up on a issue I had and provided me with options for dealing with it in the future.
Mary Jo in international travel was excellent!
Good communication
Phone service was quick to pick up and able to find what I needed in terms of routes and option of travel. Thank you also for being able to connect with my acount information as this reduces the additonal administrative step needed in the process. Extra freed up time is always the most valuable.
Customer service was very good
I scheduled a hotel, Hampton Inn, on Friday November 8 for Sunday November 10-11. I logged out of the system and did not receive the update email till after 5 pm, past my normal work hours. I did not know that i had to log into the system within 6 hours to verify some information, even though i already had my confirmation email for this hotel. I am getting ready to leave on Sunday and check email to print off itinerary and notice that this hotel reservation is cancelled. I had to re-do my reservation at a different hotel at the last minute. I am not one to check my work email on after hours or on the weekends. Had I not checked for the itinerary, I would not have known till I arrived at that Hampton Inn, with no reservation. That is not acceptable in this instance.
It's nice to get help and advice from someone that knows much more than myself in this area.
If there is ever a problem. While on a trip, I am able to place a call to my agent to help me.
Site is easy to use and comfortable to navigate.
Emily was very organized, but also very patient with our group. She always have everything all put together nice and neat for our group!
This reservation was made for me. I really cannot provide any feedback at this time.
Thoroughness of flight and hotel options.
Everyone is friendly and professional.
the site is easy to navigate and user friendly. This is critical when booking business travel which can be last minute.
Friendly and very helpful
Easy to deal with
I appreciated the calm, clear, and helpful customer service that I received. I also thought that the process was relatively easy and straightforward.
No problem
I like the package trips but would like to see more Scandinavian trips
Very attentive staff and answered all my questions
It very nice place good service nice people
Everything..
Personal sevice
Very Reliable
Easy to make travel plans.
Seamless booking and follow ups on trips. Wide variety of companies that you represent. First class travel arrangements. Martha in the Brookfield WI office is very pleasant to deal with.
Tina is the best. I know I could try to schedule my own vacations but she does such an excellent job that it doesn't pay
Emily Kilmer is the best travel agent ever! She has been there for us where ever we are in the world! She has helped us many times when things didn’t go as planned. She always answers my questions,no matter how silly,right away. I really love her positive happy disposition!
Easy to use and navigate and get hlep.
The thorough logistics and professionalism
Elizabeth is very knowledgeable and answered all our questions. She listened to what our thoughts were, offered ideas and details and was willing to change directions if we changed our minds. We are/were planning a multi-generational trip for summer of 2025. We are not completely done with the planning yet, but have the main Alaskan trip booked. We appreciate Elizabeth's patience and genuine care to help us figure out what might be best for my Mom and her kids and grandkids. Thank you!!
Chelsea Sarauer did an excellent job helping us with our trip to Costa Rica.