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based on 33712 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They were quick, friendly and thorough
The communication and pictures they sent.
First I believe the tech may have been new, not sure. He went over the carpets very fast and I did not see one bit of difference. We have used Zerorez several times and this is the first bad experience. We have a rental in our basement in which the carpet is soiled were the sofa used to be. I asked him to go over it again but really didn't make a difference. I called Zerorex while the tech was still here and they said something about the carpet fibers being worn down. The carpet is not in bad shape. I believe it should have come a lot cleaner.
Efficient crew. Excellent results.
Your technician was very careful with all my furniture and walls.
He was extremely efficient and did not drown my carpet with excess water. I am extremely pleased with this service.
I like the hot water cleaning, and when needed the bio treatment for pet stains. And, Will was great!
The technician was fast and thorough
Easy to schedule and the work was efficiently done.
Job well done and fine technicians.
Let me use 2 coupons when I had 8 rooms cleaned
Great tech. NPS is a stupid way to measure feedback
Great customer service!
Matthew did a great job!
Loved how clean my carpets came out and the cleaners were very nice and curtious
Do what they say they will, when they say they will do it. No upcharges!
Carpet looks old and faded!
I hired Zerorez initially for the purpose of removing pet odor from my carpets, due to my recently deceased cat. While not a guarantee, I paid $120 to have the odor eliminator applied to my carpets. No noticeable cleaner air could be detected, so Zerorez graciously offered to return. Upon return one week later, I was told I could not, in fact, have the odor eliminator applied once again without be charged an additional $120. Perhaps it was a misunderstanding, but that was the entire reason for requesting a re-do on my carpets. Therefore, the odor still remains.
I'm exhausted by young m en
Lecturing me about my carpet
I want it to look as good as it can.
considering it's age and I know I've reached that point and I will take measures to address it.
The last young man suggested I try a different company. ( leben)
Drew was the only per person who could discuss issues tactfully. I still embrace erorez ompany.
Will, the technician was awesome! I felt like he was very thorough and both describing his work and accomplishing the work. The only challenge is that steaming tile left white residue all over my dark brown grout and so I had to do my own cleaning and scrubbing afterwards.
Fast, efficient, polite and limited noise
The carpets and the sofa came out very, very clean. They were prompt, and very thorough.
Courtney and Ben were awesome!!
I liked the pet urine treatment, although it was a bit expensive I did it anyway. Carpets look great!!
Your service man was very accomadating and willing to be fair with me.
Lower your price
Your technician did a fantastic job at cleaning and adding protection to our carpets .
He was very polite and knowledgeable. He walked me through the cleaning process before he ever started. Please put me on your calendar for 6 months or 1 year, what ever our technician would recommend.
Product-no soapy residue.
Service-updated msg
It was easy to book. Our technician Noah was awesome! Really felt like he heard me and got ever nook and cranny! He wasn’t pushy to upsell anything, but gave me all the information I needed and I still added an extra room.
He cared a lot, even put on covers for his shoes and was great! Highly recommend!
Friendly technician , addressed the concerns I had . Great job on the cleaning.
The amount of extra dust and debris left on furniture, floors that were under ceiling ducts was extreme. We are spending a lot of time/money cleaning up after this event. No warning about this that this condition would happen. One would assume all the dust and debris would be captured by the cleaning system. Clearly not the case. Now I question if the cleaning process was done correctly. I wasn’t home (my wife was) when this procedure was performed. I’d love a rebate on expenses paid for this. I was about ready to call you for carpets, I’m thinking twice about that. First name removed H