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based on 33720 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I booked my appointment and confirmed online, but was never contacted by the company. My confirmation said they would be there between 8-11:30. I arranged to be home all morning, got up and vacuumed and moved furniture. About 11:30 nobody had shown up and I hadn’t heard from anyone. After calling they said that they called the day before and the gentleman said they had already had their carpets cleaned. They had called the wrong number and cancelled my appointment. They were able to get a technician out later that day, but I wasted my whole day waiting around. They did a great job once they came, but it was an inconvenience waiting around all day!
Please give the guy that did my work the highest mark because he did a fabulous job and was very informative and very kind.
Wasted 30 minutes explaining that my cheap $40 rug wasn't expensive. Do this song and dance every time ZeroRez comes over. The agent plugged in his cleaner in my office which caused the breaker to trip and lost my work on my main computer.
Tile looked brand new!
I like how fluffy my carpet looks now and it's fresh and clean! Technician was very nice and knowledgable.
The tech was so great. He was timely, conscientious, explained the procedure well, and did a thorough job. Our carpets are so clean, smell great, and dried quickly.
On time
Polite
Worked hard
Knowledgeable
Courteous
Patient
Efficient, friendly, and professional staff
Carpets are cleaned thoroughly with no residue to attract dirt
all natural & no residue
Tech was very professional and eager to do a great job. Thank you.
I’m very satisfied with the job that was done and how hard and quickly your cleaner worked. Thank you!
Our technician was great. Our carpets look clean and we are hoping the protectant will be worth the cost.
The young man was courteous and did his job ell.
Your men are well mannered and take every caution not to disrupt anything in the rooms they clean. I am well pleased with the way the carpets cleaned. They look GOOD!
John Voss was the most put together carpet cleaner I have ever had. Very professional and smart. My carpets are the cleanest they have been since they were new 4 years ago. John was able to simply get out gunk on the carpet that I was ready to cut out! The carpets feel so good on our feet. Thank you.
Quick and friendly, carpets look great.
Got out the spots that have been there for a while. Love how clean and bright my area rugs are.
Ben was the tech and did an excellent job. He was attentive to what we wanted done and very courteous. We have used ZEROREZ for years and will continue to do so.
Austin was very knowledgeable and courteous.
He was thorough
The carpets and rugs look great and were dry when he said they would be
No crunchy residue... carpets/rugs were soft and lovely
No chemical smell, just my wet wool rug smell for a few hours
My carpets look brighter and fuller and we are very pleased!
Easy to make appointments and very prompt after appointment has been made. Do very good job cleaning carpets.
Cameron and his partner came to the house on time and told us exactly what they would be doing and proceeded to do it. The started on the floors and worked until it was done. They were both very conscientious and willingly answered all our questions. They were clean and well groomed as a PROFESSIONAL should be. As they worked we could hardly believe the beautiful transformation in the color and restoration of our home. We are deeply impressed and pleased with ZEROREZ and highly recommend them as
your carpet restoration team.
They don't JUST clean your home....it is restored to a beautifully finished house.
Thank you Cameron and ZEROREZ!!!!!
Gratefully yours, Philip and Taunya Last name removed
The process is exactly what they claim. And the service is amazing.
Great people and quick service! Very happy with the process start to finish. Ben and John were great!
Was thinking the carpet would've been cleaner.
Cleans well with no residue and dries quickly
I felt the technician that was here was in such a hurry to leave.
Great job!!
No chemicals
Your guys did an excellent job!
Quick, friendly and professional