What our clients think of us!

Casey was very thorough and did an excellent job. The carpets looked new and they are more than 15 years old.

Ease, no chemical smells and seems to clean and shine everything. Allan, our cleaning tech, was very knowledgeable, helpful,
friendly and took extra care with everything in our home. Thank you.

Mark has been to our house 3 times in the last two years. He has done the tile & grout, carpet and rugs. He always does an excellent job! Your company is very fortunate to have Mark as a member of your team.

The ingredients that were used and the cleaniness of the carpet

Carpets always look wonderful and especially clean. So much better than other services used before, even though it's been a long time since I've used other companies. I'm also impressed with the young men who come to my home. They're exceptional and always professional and well spoken. As a side note, I volunteer some of my time at our Sun City West Consumer Services office, and it's often difficult to refer callers to other carpet cleaning companies that are listed in our data base. You may want to consider registering with them.

Cleaned soap filled rugs.

I was impressed with the speed and efficiency. The product clean as advertized, Thank You!

I like your professionalism and First name removed end result. It's comforting to have a man working for you who doesn't look like he is scoping out First name removed place. I have seen that happen before with other companies, and it doesn't give you any confidence. I also am given confidence by First name removed condition of your equipment. A company that cares about their own appearance is a company that cares about their results. You win First name removed contest of first impression.

My carpet looks and feels like new.

My technician was wonderful. He was very courteous and tried very hard, yet my living room still smells of pet urine and will need a second treatment.u

The fact that there is no odor or residue was huge in making our decision to choose ZEROREZ to clean the rental property we were about to move into. We were elated to know your method of cleaning provided a sanitary carpet my grand daughter can crawl on.

Furthermore, the tech was on time, courteous and very professional.
Thank you!

Detailed and professional

excellent service and the carpet was really dirty and now it is clean

We had tile, carpet and ducts cleaned. The technician didn't start the job until close to noon. The carpets were not done until 3:30 and this left us with wet carpet through the night. We feel that a job of this size should have been started earlier in the day or had 2 people to complete the work.

After the job was complete, we noticed that insulation was dropping out of the duct in the family room, along with a piece of plastic liner. After a phone call, Nathan did come to the house to repair the duct that had been damaged when Jon did the cleaning.

When we have had the tile cleaned by other companies in the past, they did a much more thorough job, being sure to wipe the baseboards. This was not done by Zerorez.

Overall, this was not a positive experience and we are not likely to use your services again.

Ease of making an appointment, the reminder email with instructions, the receipt that was sent within minutes of completing the job, and the very polite and knowledgeable technician.

The best results we have ever had. I'm anxious to see how long it will lst, and stay so nice.

My carpet looks great.

The tech was very helpful with questions as well as recommendations. We are anxious to see if your products/processes produce te results we are looking for.

We paid extra for the pet odor/stain remover and were assured by the technician that the small patch of dog urine in one of the bedrooms would be completely odor free (he said there might still be a little bit of a stain though). After the carpet was completely dry, I did a sniff test, and the surface odor was still very strong.
It's always disappointing to feel ripped-off by the upsell.

You're very good, but you're also very expensive. Almost $500 to get one room cleaned and a sofa and love seat. I was happy with the results but I $500 seemed a little steep to pay.

non-chemical cleaning

Zerorez did a pretty good job cleaning my carpets and I like the jug of special water that I purchased to clean up the spots from day to day living. I have had several companies clean my carpets, but this is the first time I can say "I'm satisfied".

We liked the fact that no chemicals were used and our carpets look great - even in the extremely high traffic areas that were long overdue for cleaning. Technician was on time, knowledgeable and friendly. We will happily recommend you to our friends!

Excellent communication about the appointment time.

There was a mis comunication / misunderstanding regarding the price quoted on the phone and what was quoted by the tech that arrived at the home.

very detail-oriented and friendly technician

Product is clean, fast, simple. Mark is an excellent customer service representative for you.

The service was great. The guy that cleaned my carpets was very friendly and very knowledgeable of the products.

Mason from Zerorez cleaned our carpets better than any outher companys has!!!!!!!!!!!
He was on time, fast and very efficient!!!!!!!!!!!!!!!!!.
LOVE THE JOB HE DID!!!!!!!!!

hoses were not covered to prevent wall scrapes. we lost paint on at least two corners.
couple of spots we asked for particular attention and were not dealt with satisfactorily
only one man crew, no furniture. we expected same quality as last time we used you but this came up short.
if we had to request special attention to spots in front rooms. only then did john use gop stuff and make the effort to get the stains out.

we paid via reps smart fone. no invoice or receipt and we were told you would send us an receipt/invoice by email. no response in a weeks time.