Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84509 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 31, 2015 — Rated 10 out of 10 by Bonnie Olson Zerorez Phoenix
What do you like about our products and services?

I lie how my carpets turn out. They are never crunchy and no odors of chemicals. Your serviceman was courteous, answered all my questions and really did an excellent job. I had
his card, but hopefully you can check as to whom it was and please let him know how
appreciative I am. Thank you and yes I will use you again and again.

Report a concern   August 31, 2015 — Rated 10 out of 10 by Denise Pollard Zerorez Phoenix
What do you like about our products and services?

Deep cleaning without chemicals

Report a concern   August 30, 2015 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

the carpet feels clean and looks great

Report a concern   August 30, 2015 — Rated 8 out of 10 by K.K. Zerorez Phoenix
What could we do to improve?

Some of the stains didn't come out

Report a concern   August 30, 2015 — Rated 10 out of 10 by M.M. Zerorez Phoenix
What do you like about our products and services?

The tile floors are pretty clean! I've had to touch up some spots here and there but nothing crazy. I also like how our house doesn't smell like harsh chemicals at all.

Report a concern   August 30, 2015 — Rated 10 out of 10 by L.E. Zerorez Phoenix
What do you like about our products and services?

As always you always do a GREAT job!!! I have never received bad service, always aware of what is going on around them taking care of my belongings. Love, love the work you do!

Report a concern   August 30, 2015 — Rated 10 out of 10 by H.V.L. Zerorez Phoenix
What do you like about our products and services?

The pet service and deodorizer was fabulous. The carpet feels clean without that sticky feel of other carpet cleaners

Report a concern   August 30, 2015 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

Our carpet cleaner was very attentive and provided great service. Only issue we had was that the room we asked to have pet treatment ended up smelling worse today then it did before we had the carpets cleaned.

Report a concern   August 30, 2015 — Rated 7 out of 10 by A.G. Zerorez Phoenix
What could we do to improve?

Offer better prices

Report a concern   August 30, 2015 — Rated 10 out of 10 by P.W. Zerorez Phoenix
What do you like about our products and services?

I like the service because they are professional and friendly. Carpets are beautiful when completed and
look and smell fantastic. I have used zerorez for some time now. I love them.

Report a concern   August 30, 2015 — Rated 10 out of 10 by J.G. Zerorez Phoenix
What do you like about our products and services?

i like that the cleaning solution has no chemicals.

Report a concern   August 30, 2015 — Rated 9 out of 10 by J.K. Zerorez Phoenix
What do you like about our products and services?

It was quick and clean ... water only

Report a concern   August 30, 2015 — Rated 10 out of 10 by T.P. Zerorez Phoenix
What do you like about our products and services?

Professional rep

Report a concern   August 30, 2015 — Rated 10 out of 10 by S.K. Zerorez Phoenix
What do you like about our products and services?

On time, personable service. Great product--liked how we could try the water out ourselves and no pressure sales.

Report a concern   August 30, 2015 — Rated 10 out of 10 by T.J. Zerorez Phoenix
What do you like about our products and services?

You have the only cleaning product that I would ever use,let alone recommend to anyone else.

Report a concern   August 30, 2015 — Rated 10 out of 10 by D.J. Zerorez Phoenix
What do you like about our products and services?

fast service did a great job will do again thanks

Report a concern   August 30, 2015 — Rated 10 out of 10 by Michelle Busser Zerorez Phoenix
What do you like about our products and services?

The technician removed all of my stains!! My carpets look brand new and they are 10 years old!!

Report a concern   August 30, 2015 — Rated 10 out of 10 by J.W. Zerorez Phoenix
What do you like about our products and services?

Great customer service!

Report a concern   August 30, 2015 — Rated 10 out of 10 by Gwen lee Zerorez Phoenix
What do you like about our products and services?

I love that it's the power of your water that cleans, not soap or chemicals.

Report a concern   August 30, 2015 — Rated 10 out of 10 by S.E. Zerorez Phoenix
What do you like about our products and services?

First - service is always good. My technician places guards around all door frames to eliminate marring and scratching. It's a small thing that means quite a lot to me. Also our technician is more than careful about leaving footprints on my hardwood floor, and my carpet. He wears booties - again something that seems logical but does not happen. And they are always prompt.

Second - the process itself is the best I have experienced. My carpets look and feel clean with none of that "odd" surface feeling I have noticed from other processes. Who would have thought water would work so well, but the stains I have had treated do not come back, not even the coffee spill that always reappeared after other cleanings. My home smells clean and fresh and my carpets look great.

Report a concern   August 30, 2015 — Rated 10 out of 10 by Layne Jones Zerorez Phoenix
What do you like about our products and services?

Since this is our first time using Zerorez, our first impression is very favorable. Although, actual services were substantially more than originally quoted, we also understood that without seeing the home it would be very difficult to give an accurate quote. (Since the initial quote bases it on "X number of rooms for the initial special price, with additional rooms added on the quoted prices, there was a bit of initial shock when the bill more than doubled for the services initially quoted). It would be helpful to have the customer service rep be able to come closer to the actual service costs by calculating the overall sq. ft. of the home. Additionally, We were not quoted a price for scotch guarding all carpets, so that of course added to the final price. We believe that the final service was very good and that Travis was excellent with his work as well as customer service. Please don't be afraid to give more accurate quotes when the initial appointment is made, so that the customer can make an educated decision regarding cost/services needed.

Report a concern   August 29, 2015 — Rated 10 out of 10 by Audrey Anderson Zerorez Phoenix
What do you like about our products and services?

carpets are left very clean with no residue.

Report a concern   August 29, 2015 — Rated 10 out of 10 by T.S. Zerorez Phoenix
What do you like about our products and services?

Staff on phone and the one who came to clean carpet were very professional and courteous. Carpets turned out very good. Very satisfied and will use this company again.

Report a concern   August 29, 2015 — Rated 10 out of 10 by S.P. Zerorez Phoenix
What do you like about our products and services?

Convenient, helpful, not upcharging as much as possible

Report a concern   August 29, 2015 — Rated 8 out of 10 by H.C. Zerorez Phoenix
What could we do to improve?

Services are expensive

Report a concern   August 29, 2015 — Rated 10 out of 10 by H.F. Zerorez Phoenix
What do you like about our products and services?

The techs are very hardworking and knowledgeable and carpets look great I wish I could have also cleaned my groute/tile but way too expensive to do both

Report a concern   August 29, 2015 — Rated 10 out of 10 by J.P. Zerorez Phoenix
What do you like about our products and services?

Dylan was great! I'd request him again! Great communication, prompt, thorough. Thank you so much. We will be using zero Rez again. My 5 year old learned a lot from Dylan as he cleaned our carpets! Thank you so much!!!

Report a concern   August 29, 2015 — Rated 10 out of 10 by Florence Nickols Zerorez Phoenix
What do you like about our products and services?

I am allergic to chemical cleaning compounds and since Zerorez is water, there is nothing to fear when you clean my carpet or tile. My carpet is white nylon and it is 10 years old. My husband and I are retired so spend quite a bit of time in our recliner chairs watching television. The areas in front of both chairs were a shade of soiled gray when Zerorez came to clean. I expected those two areas to be a lighter shade but to my amazement when the cleaning was completed, both areas were as white as the other areas that don't receive as much use. The pathways also looked like new. We had Casey (female) here along with Anthony who was training with her. They are both amazing employees and I plan to request Casey or Anthony the next time I call to have carpet or tile cleaned.

Report a concern   August 29, 2015 — Rated 10 out of 10 by V.P. Zerorez Phoenix
What do you like about our products and services?

i HAVE USED YOU 3 TIMES AND ALL THE TIMES i HAVE THE GUYS WERE GREAT AND MY CARPET LOOKED WONDERFUL

Report a concern   August 29, 2015 — Rated 10 out of 10 by J.V. Zerorez Phoenix
What do you like about our products and services?

carpet is very clean all traffic areas are as clean as the rest of the carpet. Fantastic service. Guys were very knowledgeable about types of carpet. Will be using you again and telling others.


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