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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service on time tile, grout and carpet are very clean!
Our first experience with Zerorez was very positive, until the end. The technician was great. He arrived on time, entered with kindness, performed gently and methodically with friendly conversation -- including other services we may consider. The results were about what we expected. UNFORTUNATELY, at the end of this good service he explained that THIS NATIONAL COMPANY DOES NOT TAKE AMERICAN EXPRESS. Oh, come on. We may or may not refer the company, but if we do it will be with the caveat that they maintain this foolish provision.
Very professional.
You clean the rug and ask if there are any areas that need extra work
I paid for carpet cleaning after we moved everything out of our home and moved back to Ohio. My realtor met your employees at my house and let them in. I paid remotely expecting that the work was completed. After 10 days of having our house on the market, the overwhelming feedback we have been receiving is that the carpets smell and are dirty. My realtor had another carpet cleaner come in and paid out of her own pocket to have the carpets cleaned. Their feedback was that there was no way the carpets were ever cleaned. I feel like I was taken advantage of because I wasn’t there and would like a refund for the carpet portion of my invoice.
I will give you credit on the tile floors, they looked spectacular. But the carpet has potentially cost us offers on our home. Extremely disappointed with this experience.
Prompt service.
You sell me what's needed to get the results I want. Down to earth workers who are very careful about the job they do and give it their all.
Great job as always..
Prompt and easy to schedule. Friendly and informative tech. I wish the tech had explained how much the final cost would be. I only had the quote from making the appointment as a guide.
My carpet looks great and the guys were very nice and helpful
Price and ease of scheduling
Great product that cleaned my carpets and tile, wonderfully. Luis, the representative from Zerorez did a great job. He was prompt, courteous and explained thoroughly the cost of the job. I am thoroughly pleased with the results.
I had a large area rug that I moved to the carport for easier cleaning, and I didn’t want it cleaned on top of my laminate flooring. Their service rep arrived on time, cleaned my rug, fast and efficiently, and my rug is now sparkling clean and looks like new. And he was very friendly on top of it. What more could you ask for? I would seriously recommend them to anyone. Thank you ZeroRez.
They were on time and did a great job.
My husband and l loved Creed! He was so sweet and knowledgeable. He had great communication skills. He was very professional and did the best job on our carpets.
very efficient, trained professionals that do great work.
Our tech arrived on time, he was very personable, efficient and hard working. Our floors and area rug looked great when he was done. Highly recommended!
Easy and convenient
Great results & great customer service technicians
I was disappointed that some of the spots and areas that was treated didn't clean. I felt that the treatment wasn't left on long enough to work. Other than that Jacob was very efficient &did the job well.
Technicians are very pleasant and professional. Quality of the cleaning is exceptional. No film residue on the furniture after cleaning. No excessive wetness. Dries in reasonable time.
Cody came and explained the process on cleaning my tile floors. He took his time and did an amazing job. It was so nice to have an employee that cared about my needs. Thank you Cody!
I already recommended you to a few of my friends.
High quality!
The professional manner.
Professionalism from start to finish. On time and went the extra mile to make sure the job was done right
We unfortunately still have some dirty spots that weren't removed from our carpets.
Love the fact that they don’t use harsh chemicals!
Colton was very helpful and professional!
The prices are very reasonable and the results the technicians achieve with my carpets and my tile floors.
Gabe, our technician, was courteous, professional, and very thorough. Our carpets look great and dried quickly. He did a fabulous job!