Zerorez Phoenix
1431 West Harvard Avenue
Gilbert
AZ 85233
United States

Average rating: 9.3 out of 10 based on 84388 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 18, 2024 — Rated 10 out of 10 by R.B. Zerorez Phoenix
What do you like about our products and services?

No harsh chemicals!

Report a concern   September 18, 2024 — Rated 10 out of 10 by Donna Ryan Zerorez Phoenix
What do you like about our products and services?

I like how clean the work is and how long it last!! The staff is friendly and professional!!

Report a concern   September 18, 2024 — Rated 10 out of 10 by J.D. Zerorez Phoenix
What do you like about our products and services?

Speed of scheduling, professional agent, fair pricing

Report a concern   September 18, 2024 — Rated 10 out of 10 by L.H. Zerorez Phoenix
What do you like about our products and services?

The service was great, fast and clean. My carpets were dry with in 6 hours.

Report a concern   September 17, 2024 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

awesome service. the guy who came out was super friendly and did an amazing job!

Report a concern   September 17, 2024 — Rated 8 out of 10 by M.K. Zerorez Phoenix
What could we do to improve?

I was called by the tech to see if he could come early. I was busy with my one year-old and didn’t get the call but did call back within 15 to 20 minutes when I saw the missed call. I talked to the tech and he said he could be at my house in 10 minutes and verified that it was still OK to come early. I said yes. 10 minutes later, he wasn’t here. 20 minutes later he wasn’t here. I assumed maybe he had to stop for gas or something, but ultimately ended up calling him. I was told that his schedule was rearranged and now he wouldn’t be at my house until 1130. It would’ve been nice to get a phone call, explaining the change especially when I just spoke with him. Every subsequent time of arrival he gave me was inaccurate. I understand there is a time window for a reason, but when someone says they will be here within a certain amount of time I expect that. He ended up being very nice and sounded like he had a busy day. Ultimately communication could’ve been better.

Report a concern   September 17, 2024 — Rated 10 out of 10 by P.P. Zerorez Phoenix
What do you like about our products and services?

I recommended Zerorez to my sister in Santa Ana and my BST freind in Aurora Co They are the BEST onl uses water so safe for pets

Report a concern   September 17, 2024 — Rated 10 out of 10 by Mark Voiland Zerorez Phoenix
What do you like about our products and services?

The tech that cleaned our carpets was excellent. Everything was explained to us. He was efficient and quick. A great job overall. Very satisfied.

Report a concern   September 17, 2024 — Rated 10 out of 10 by T.L. Zerorez Phoenix
What do you like about our products and services?

Love Zerorez

Report a concern   September 16, 2024 — Rated 10 out of 10 by J.H. Zerorez Phoenix
What do you like about our products and services?

Our carpet was cleaned the best it’s ever been cleaned. Joshua did a super, great job.

Report a concern   September 16, 2024 — Rated 10 out of 10 by S.S. Zerorez Phoenix
What do you like about our products and services?

It was quick and thorough. And the technician was very pleasant.

Report a concern   September 16, 2024 — Rated 10 out of 10 by B.W. Zerorez Phoenix
What do you like about our products and services?

Very clean and not any crunchy carpets.

Report a concern   September 16, 2024 — Rated 10 out of 10 by D.K. Zerorez Phoenix
What do you like about our products and services?

Very friendly and always the carpet looks great

Report a concern   September 16, 2024 — Rated 10 out of 10 by Lenny Cyment Zerorez Phoenix
What do you like about our products and services?

Your techs are very professional and do the job right. My floors nerver looked better thanks to the quality of service you provide.

Report a concern   September 16, 2024 — Rated 10 out of 10 by J.M. Zerorez Phoenix
What do you like about our products and services?

Shawn, the tech, was great. Professional, efficient, explained everything, answered all my questions, neat, and kind.
The carpet had all weekend to dry before putting furniture back. It appears all is good :)
Alice in the office was also great. Very easy to work with and great communication and customer service.
I don't remember the salesman who came out to quote the job, but he was equally great.

Thank you.
First name removed

Report a concern   September 16, 2024 — Rated 4 out of 10 by K.H. Zerorez Phoenix
How did we disappoint you and what can we do to make things right?

The couch looks clean but still has a smell

Report a concern   September 16, 2024 — Rated 10 out of 10 by Gina Helbling Zerorez Phoenix
What do you like about our products and services?

Very professional and also nice. Did a wonderful job carpets look brand new !! The gentleman who came to our house was very polite and did a great job. Will definitely use them again.
Gina

Report a concern   September 16, 2024 — Rated 10 out of 10 by Linda Ehrlich Zerorez Phoenix
What do you like about our products and services?

The gentleman who cleaned my carpet was thorough and very respectful. I would recommend
zero rez any time.

Report a concern   September 15, 2024 — Rated 10 out of 10 by G.B. Zerorez Phoenix
What do you like about our products and services?

The stain remover process works great. Carpet not wet afterwards for very long.

Report a concern   September 15, 2024 — Rated 10 out of 10 by R.W. Zerorez Phoenix
What do you like about our products and services?

Quick and professional at a good price.

Report a concern   September 15, 2024 — Rated 10 out of 10 by Omar Halady Zerorez Phoenix
What do you like about our products and services?

I liked the professional and caee the technician took to clean my tile floors.

Report a concern   September 15, 2024 — Rated 10 out of 10 by K.S. Zerorez Phoenix
What do you like about our products and services?

No chemicals. Deliver what is promised.

Report a concern   September 15, 2024 — Rated 10 out of 10 by Peggy Bang Zerorez Phoenix
What do you like about our products and services?

Quick response
Pleasant serviceman
Dried within 4 hrs.

Report a concern   September 15, 2024 — Rated 9 out of 10 by P.M. Zerorez Phoenix
What do you like about our products and services?

Communication by text/email, on time, polite/respectful, good job!

Report a concern   September 15, 2024 — Rated 10 out of 10 by S.B. Zerorez Phoenix
What do you like about our products and services?

Prompt professional

Report a concern   September 15, 2024 — Rated 10 out of 10 by D.N. Zerorez Phoenix
What do you like about our products and services?

Courteous service, cordial service man, and a good cleaning job

Report a concern   September 15, 2024 — Rated 10 out of 10 by M.G. Zerorez Phoenix
What do you like about our products and services?

My tile and carpet look brand new after the cleaning. And my technician was very professional, honest and did a great job

Report a concern   September 15, 2024 — Rated 8 out of 10 by S.G. Zerorez Phoenix
What could we do to improve?

The price quoted me over the phone was lower than the one from the tech in person, and when I called to double check with your office, the price she told me was also higher than my original quote. Since you didn’t send any confirmation with the price quoted it was my word against yours.
I did get a good clean but even with the sealer, it’s a matte finish now. Was just the grout sealed or the entire surface.?

Report a concern   September 15, 2024 — Rated 10 out of 10 by C.M. Zerorez Phoenix
What do you like about our products and services?

Customer service and how my carpets/tiles look after being cleaned.

Report a concern   September 15, 2024 — Rated 10 out of 10 by L.C. Zerorez Phoenix
What do you like about our products and services?

You were on time, friendly and professional. Appreciated your service.


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