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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had my tile done and it’s left with streaks in most places. I was surprised to see it. I tried to take pictures but it’s not really showing up.
We have used Zerorez for many years. Not only are their techs always on time and very courteous, they do an excellent job with their cleaning, explaining options, and responding to questions. Excellent customer service!
Quality service at a good price
We appreciated the prompt arrival and professional service.
Great technicians, quality work, friendly, easy to schedule.
Carpets feel softer. The carpets dry quickly. No soap residue so the carpet stays cleaner
Jesse was very thorough and polite. The job wast completed timely. He explained how the carpet looked as far as dirt and wear, along with appropriate drying time.
Highly recommend him and Zerorez!
The service tech, Casey did an outstanding job on cleaning our carpet. We spoke to him about our tile, and he did a small sample showing us how the tile flooring could be cleaned. We scheduled him to come back and do our tile floors.
REALLY GET THE CARPETS CLEAN. MINE ARE VERY OLD BUT LOOK ALMOST NEW AFTER GETTKING zEROREX.
Thank you Zeorez for a quick job on cleaning a couple of rooms in our home. The technician arrived on time and was very professional. The only thing that this technician did not do was to put shoe covers on his shoes while he was working but otherwise he was very professional.
The technician that came out was so nice and professional. He did a really good job. That carpets look great. I would recommend this technician to anybody, he did a really nice job,
Very informative, RUGS and STONE are looking GREAT!!!
rugs very soft and not crunchy
After the cleaning, the Zerorez employ attempted to change the price from the one I received over the phone. The man cleaning the carpet said the price increased because one of the rooms was greater than 20 by 20 feet. I told him that size was not mentioned during my reservation call to Zerorez. He did adjust the price to what I was quoted. Afterwards, I measured the room in question and at the very most it is 20 by 18 feet. Also, when he arrived his rug cleaning equipment wasn't functioning causing him to leave and return with another truck, which took about an hour. He did give me a $20 discount for the inconvenience.
Able to get pet stain out.
How fast it dry's and how new my carpet looks and feels.
Easy to have the servcie done. Very professional and fast. Above average results
Technician provided excellent service.
The service person was great. He was friendly and walked us through the process. Unfortunately, for the amount of money we paid, my grout in certain places doesn’t look like it’s been cleaned at all.
Always happy when they clean our carpets and tile would highly recommend
Quick, efficient job well done
Loved how quick and easy they cleaned my living room carpet. They were done in no time and it looks amazing, definitely recommend to others.
My technician was wonderful! Very knowledgeable, professional & friendly. My carpet looks great!
They gave me a good price but once the gentleman got there he explained to me the issues of my carpet. It cost extra for that room but it was well worth it. The carpeting looks excellent and it's very nice to go in there and not see a dirty rug.
My tech David was very informative explained in detail what was necessary. So when he was done, all was good with no harsh chemicals.
Excellent
I like the profession of the Zero Res technician. Also how quickly they clean the carpets and discuss the tracking on the carpet.
Kathleen C.
I paid over $500 to get my floors done as I was moving out and across country. I was left with more of a mess on my tile then had before floors were done and spent hours recleaning them before move out. Not only was there white residue left on my tile and all along edges, there was splatter at least 6” high all along my cabinets, refrigerator and wall. I did not have the time to call someone back out. I did take some photos that I can provide.
Attention to detail and service tech very knowledgeable
The worker was very good and did a good job.
The service operator did a really good job cleaning our showers, the carpets, and the tile. Spots on the carpet were removed and the grout on the tile was very clean and looked restored. He was very polite and efficient. I will definitely continue to use Zerorez.
I appreciate the ease of scheduling and the friendly technician; however the quality of the tile cleaning was beyond poor. When the technician arrived I asked about a couple specific areas mainly the kitchen area grout and he mentioned the grout should improve quite a bit with the treatment. I stayed out of the technicians way in my master bedroom while the work was complete. I did see him spray the floor and bring in several machines and fans. I was looking forward to having the tile and grout cleaned. When I looked at the completed job the grout looked exactly the same. He stated it will lighten when it dries. There were a few streaks in the floor and he mentioned he was going to go over the area once more with a microfiber mop. He did that and mostly they were better, there were a few areas that were streaked but I figured I would take care of those when he left. I did ask if the reason the grout didn’t appear clean was that it needed another treatment, he replied it was need to be tinted and possibly sealed. I brought out my swiffer to go over a couple of spots and was shocked, the pad was dirty as if the floor wasn’t cleaned. I went over a couple other areas and next pad I used was dirty also. I used approximately 15 or so pads, all which were dirty. What a dissappointing experience. Neither the tile or grout were cleaned. I did reach out to customer service and sent photos of the swiffer pads I used to clean the floor right after the service, I requested a refund and was denied. I was offered a redo of the service which I don’t see why that would make a difference. The same procedures would be completed which didn’t work. If you are able to help with this matter that would be great!