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based on 84388 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lower your prices a little!
They work…high quality products and professional services…
The person who cleaned the carpet was very thorough and thoughtful. He worked very diligently to make sure it was done to my satisfaction and kept me updated along the way.
Your service met our expectations We are very pleased
Wry easy to deal with and quick
Professional, quality service
You fixed our carpet that your competitor ruined. Thank you!
Your Tech was very professional and paid attention to detail in getting all the areas cleaned!
Great job performed.
the floors always look great and the people are very professional and courteous.
I feel my carpets are not clean. I am going to have to hire another company to come redo one room for sure and our area rugs looks awful. Didn’t get clean at all
EVERYTHING WAS GOOD VERY HELPFUL AND INFORMATIVE AND FAIR
Our tech was fabulous! Five star service!
Your employee hand no idea how to clean the carpet.
He left dark spots in the walk area stating he could not get them out
I told him he had to go back over it again and again
Finally he managed to get out the dirt
I used to have a carpet cleaning company and knew there was no excuse for the carpets could not get cleaned!
The temperature of water, no smell of chemicals. Consistent great workers! Very knowledgeable on what they are doing. Great job!!! Great job "KYLE"!
The carpet was left with several spots. The tile grout did not come out as clean as it has previously just last year. The carpeting can definitely be cleaner and would like a technician to come back and reclean. I don't know if the tile grout can be cleaner. I am disappointed because Ive had greater success in September 2023 and it's an expensive procedure. I would like someone try to clean certain areas again. I don't know if I will use Zerorez services again or recommend to others. It's an okay job and the tech worked hard but it wasn't as outstanding as previous years.
The technician was kind and professional. The unfortunate thing is that the cleaning of the grout was not successful in the kitchen, and i had to hand scrub the kitchen grout after the service was completed. For paying over $1000 for the cleaning service, I was disappointed in the amount of time I had to spend in the kitchen on hands and knees scrubbing the rest of the rime out of the grout. The reasoning for getting the service was to not have to spend the time doing it myself, and hopefully having a professional do it more effectively and efficiently.
In addition, there should be more than one tech coming out to a home that is 3000 sq feet. Our tech was at the home for more than 4 hours and didn't get a break for food or anything - I provided him food and drinks since he had not eaten yet that day. More techs would provide more fluid and intricate work as he got tired and hot towards the end (totally understandable).
Amazing service! I couldn't believe the results of the tile and the carpet. I was really hoping for miracles, and was shocked when I saw the end result. Stains that had been on the tile for years, were gone! Carpet that was well worn and stained, was looking so much better. My technician, Robert H. was fabulous! I was expecting a tech with limited experience because this is a service job, and not many people can sustain the work environment. Well, Robert H has 21 years of experience in cleaning carpets/floors, and it shows! He was able to tell me what he was going to do and a timeline, and he exceeded all my expectations. I'll be calling Zerorez, and requesting Robert H again!!!
Service tech was very professional and nice. Will definitely recommend and use your services in the future.
2 vans broke down needed 3rd van to complete job. Took six hours of my day, only bright spot was the technician who did the work. Company showed no concern for my time by offering a low ball 10% discount.
Loved the 3 technicians that showed up onsite, completing the job in half the time as originally quoted, and the work was done so well that I couldn't be happier with the service as well as the overall experience with Zeroez.
Creed the tech that came to my home was amazing. Respectful and very informative! He checked all the materials on my couch and rug to ocnfirm that the product would hurt them. I was very impressed by him and he did a great job cleaning my home.
I've used Zerorez in the past and had great results! This time, my grout was not as clean. The technician was nice and took a scrub brush and grout cleaner to a few spots, which helped. However, the equipment he brought in should have done the job.I wiped some residual water up after he left and my floor wasn't very clean. It was a lot better than it was, but I feel the equipment could have had an issue or something.
Technician was prompt and very considerate and helpful. Carpet looked great after service, even those high traffic areas I originally doubted could be cleaned. Also not crunchy after cleaning.
The tech was awesome and super friendly!
It looked fantastic and dried fast! Great experience!
Your technician was very professional and service was excellent.
Rob was fantastic!!!!
Love the efficient technician and my clean carpets