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based on 84390 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My floors look amazing and I'm very happy with the results. The company representative and cleaner was very professional and did this amazing work on my carpets and tile floor. I would rate him a 10. First name removed
I appreciate that you don't use chemicals or fragrances. My carpets look and feel clean after your services. Your techs work hard to remove stains in problem areas.
Well, my original window was 12 p.m.-3 p.m. I got a call from the technician at approximately 1:57 p.m. He stated the previous job was longer than anticipated. He said I can still come, or you can reschedule. I said, my window is from 12-3. He replied, oh it shows 12-2 on my side. I told him yes he can come. He says ok, see you about 30 minutes. Then maybe 5-10 minutes later that same technician sent me a text saying that I had been assigned to another tech. So that technician should call me soon. Finally, I get a call from the new technician, around 3:05 p.m. after my window has closed. He says he’s assigned to the job now, and he can be here in about 30 minutes. I tell him ok , that’s fine. He arrives at 3:39 p.m. to clean our carpet. He did a good job cleaning. So no complaints regarding the technician and the job he did. However, this was our first time ever using Zerorez, and this experience was not a great one. Such disorganization and unprofessionalism with the appointment/window I was given. I never got a call from the scheduler about the updates or changes. Only the two technicians involved, called. I sat around for the whole window as planned only to not have them come in that time. Once it was after 3 p.m. and no one else had called since the first technician, I was figuring there wouldn’t be a cleaning on Friday, August 28th. As I was getting ready to call and ask if someone was coming, that’s when the second technician called saying they had reassigned our cleaning to him. Again. When he called my window was closed. It was 12-3. This really was not a great experience, and I don’t know if I will use your service again. I was given a 10% discount for the inconvenience, but still it doesn’t change the confusion and disorganization.
No harsh chemicals
Technician was very professional and thorough. Was honest about our options and helped us find a treatment plan that was right for us. Carpets look amazing!
The Service Staff is pleasant to work with. Using regular carpet care helps to extend life of the carpet.
Nice Job done. Everything was explained.
On Time and done quickly.
Your service is great. And I love that the techniques you use dry quickly and don’t have a big chemical smell.
Tech Paul was awesome..did a great job!
Tommy and Jorge would phenomenal. They were knowledgeable and very friendly. They did an amazing job with my carpet and tile!
I scheduled my dad to have his carpets cleaned by ZeroRez and I scheduled another appointment to have my tile grout sealed.
Thank you for your amazing service!
Great job of Carpet Cleaning and very reasonable.
Carpet cleaning went well with an experienced tech, Jesse, who I will try to schedule for my
tile cleaning soon.
First time using Zerorez wad happy with the service
Easy to schedule. Reasonable prices. Prompt service. Mike Powers gave exceptional service, very knowledgeable and professional.
Carpets looked amazing. But grout could have used a little extra cleaning.
Jordon did a great job and was very knowledgeable and professional! I have used Zerorez several times and I always feel so good when the flooring is completely spotless!
Setting up appointment was easy and efficient. The office guy was great and went out of his way to find a time that worked best for me. Crew guy was On time for my appointment. Employee was friendly, clean, professional, efficient. Carpet was Clean, soft, revitalized when employee was done. Payment process was easy and quick.
I'm a repeat customer and will continue to use ZeroRez!!!
Product and services are great. Tech did forget to put up corner protectors this time though.
Always excellent technicians who leave our carpet and tile very clean
We are happy with our tech and his suggestions. The products and technique used was super helpful and we got the results we were hoping for.
Did a professional job
excellent response
I've had Zerorez out twice to spot clean after cat accidents, and to do a general cleaning. They are very professional and both times the men have been very kind.
I am using only Zerorez for many years ….The best.
My carpet is old and has some stains. The team did as best they could and I am pleased
I am highly allergic to chemicals. I never have a problem when you come. My flagstone floor which is impossible to clean is spotless when you leave.
The carpet was cleaned and it dried within 4 hours. Had previous carpet cleaners and the carpet was let soaked and didn’t dry for 4 days
Your employees are great and work hard and the process works very well and leaves our carpet and furniture clean and free of residue.
Sam was very courteous and paid extra attention to the edge of steps and have them very clean as well as the downstairs and upstairs.
Joshua did a very good job of matching and blending the spot touch-ups on grout color seal that had been applied quite a few years ago. This work is a science and an art. thank you, Joshua.