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based on 34660 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
able to schedule right away and completes the process very quickly
It looks great! I want to commend the technician, David. He was great and worked really hard to do the cleaning - he was knowledgeable, polite and diligent - I believe you are fortunate to have him representing your company. I am very pleased with the total package.
The technician was very professional, was on time and did a great job. I will continue to use your services.
First name removed
Encino
Service tech was very professional and worked very hard to please me and to do a great job.
The rugs look great, they called 1/2 hr before arrival and they protected all of the surrounding areas with guards adn mats.The staff is very curtious adn I would definitely call them again.
Freindly, professional technician. Great job!!
My carpet was still not dry 48 hours after being cleaned, despite leaving windows and doors open, running ceiling fans and setting up fans on the stairs. Also, they treated an area in my dining room for cat urine order, but it is worse now than it was before.
Robert was very good, very professional. All was a good experience. The carpet looks good. We shall see how the stains do over time. It did take a bit longer to dry than I would have liked. We weren't able to use one room when we opened up today.
All and everything. The service has been professional, competent, knowledgeable, courteous and timely.
IT is all great, used many times and it does a great job.
The technician arrived exactly when they said he would. Which was very important to me for my schedule. He did a fabulous job. Everything was great. I am recommending your service to my Mom.
simple, efficient, affordable and on time
It was very professional from beginning to end. Your technician Robert was awsome I hope next time I use your service you can sned him bcak out he answered all my questions was polite to me and my family and got the job done.
Excellent. Chris and Mike were friendly, professional and they did a quick and superior job.
All of it especially the clean carpets
Technicians were super efficient, friendly and professional.
JORGE did a super job very nice man
Tech was fast and efficient explained everything very professional A+
Everyone was very polite and professional.
quick, easy, efficient, professional, great prompt service
The technician(Dennis) was very helpful and thorough!! The carpet looked like new when finished(A miracle as my new puppy visited all most every room in the house)Thank God he is finally potty trained!!!) We love him and the way the carpet turned :-) Name removed
The service was EXCELLENT! I had a special request for time and the tech was here exactly as promised. Dennis was friendly, very hard working, professional and helpful. My carpets had been neglected due to my reluctance to call another carpet cleaning company in after the terrible job done by previous companies. I was amazed at the difference in the carpet as he was cleaning them. There were some concerns about a couple of the spots re-appearing after the carpet dried and I have been watching them. So far it has been 6 days and I am not seeing any indication of that yet. I am reserving my final opinion until a couple of weeks go by and I see if any of the spots come back. We only cleaned half of our carpets (the worst areas) just to see how Zerorez would do. So far so good, though. If we find that they remain in this condition, we will clean the rest of the rooms.
No soap left behind have used you before and will use you again.
The technician was very through,understanding,polite,agreeable.
The cleaning was expensive. I feel i was overcharged on the set up fee. It's easy to access my unit from the street and the building has a elevator. My friend used the service and they didn't charge her to go in the basement. I'd feel better with a little bit of a credit:)
Carpet not. Completely dry for 24 hrs. Two technicians spent very short time on cleaning the mattress. Not satisfied compared to the first time
Name removed
Dennis Smith was our technician. He was on time, and he was very friendly and professional. Dennis explained the process thoroughly, was very knowledgeable, and answered all of our questions. He did a fantastic job and our carpet looks great. Dennis exceeding our expectations not only in his professionalism and technical ability, but also because he was very personable and genuinely cared about his work product. We would definitely use Zerorez again.
Brett (technician) was professional, thorough, friendly and did an excellent job
Friendly call center, helpful and efficient technician, carpets look great, price reasonable.
For the most part it was a really good job, however the area in front of the couch did not quite satisfy my expectations. Considering I am the manager of the Santa Ana North Lake Park community and have had you clean our recreation facility carpeting I wasn't satisfied it was worth the $259.00 price
It is easy to contact you, set an appointment without a long wait. What I like most of all is the drytime is overnight.
work,verygood,completed in one hour.