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based on 35662 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet stayed wet longer compared to other carpet cleaning services we had in the past. Other than that, service was prompt, carpets are beautiful without the use of harsh chemicals.
The grout looked clean. What upset me was the way your employee neglected to clean up after wards. There were greasy black marks on the stools and sinks. Even a greasy finger mark on the wall outside the bathroom. Water had been splashed on the bathroom walls and wasn't wiped off. Worst of all, there were muddy footprints leading from the bathroom across my wood floors.
Spoke to Mrs. Smith and solved the issue with her. She is happy. I have also worked with the Tech to resolve issue and provide additional training.
I really appreciate the thoroughness, professionalism, courtesy, and attention to detail that I have seen in each of your technicians who has come to my home.
I appreciated the technicians careful protection of my stair railings, cabinets, etc. that he was was working near. My tile and grout looks so much better and is easier to clean after the sealing!
Reliability...friendly, on time service men, and the results are good
I was thrilled with the carpet cleaning. Not happy with the tile cleaning
Set up re-service to correct the issues.
good customer service, polite technicians, and no sales pitches to up grade service. Great job
You sent David to my home for carpet cleaning and he is exceptional! Professional and conscientious. I am a very satisfied customer! I will request David on my next appointment.
The technician was very nice. My carpet looks soooo much better. I was a little disappointed in how wet it was and how long it took to dry.
Your representative was great. Your product and ability to clean satisfactorily was miserable
Mr Sutton was not charged for the cleaning of the rug he was not satisfied with. We are happy to do whatever it takes to make sure all of our clients are satisfied with the work being done.
Best cleaning ever
The process left the carpet really clean. The process didn't take that long. After the carpet dried the carpet didn't feel crunchy from residue.
Service was excellent. I like that the cleaning product used is so safe and does not hurt the carpet
I like the formula of the product.
The service tech was efficient and pleasant.
I have complete trust in Gabriel and the work he does.
On time, work done thoroughly, explained well, nice personnel
zerorez is extremely customer vocused and always the same high quality. I always put on my calender to have zerorez come out every 88 months
knowledgeable staff
professional manner
courteous/polite
awsome results
Good job...hopefully longer lasting than other methods and products
Great job! Tile looks like new.
Professional staff, ease of appointment scheduling, coominication and high quality cleaning process.
The job was very well done. Very, very satisfied!!
Always on time and efficient. The carpeting comes out nice and clean and not too wet. I've used your company for many yeara.
Technician was more than 2 hrs late. Because of this he made an adjustment on the price. The job he did, came out very nice. Name removed
everything came out great.
All of the techs are friendly, conscientious and courteous. The process used is the best at cleaning tough spots and regular wear and tear. When we first called I was ready to have the carpets replaced because I thought they were a lost cause. Three years later I'm glad I didn't waste the money.
Refund my money! Excessive cost for a small area. The primary reason for hiring you was not resolved. In fact, the stain was highlighted, and we are forced to consider recarpeting. $$$$. The carpet cleaner was affable, however.
He did a very good job!
Recommended by carpet manufacturer, no residue, professional service.
FRIENDLY SERVICE, NO UP-CHARGES, AND A VERY GOOD JOB. EVERYTHING WAS AS EXPECTED, THE JOB WAS DONE IN A TIMELY MANNER AND THE BILL WAS EXACTLY WHAT I WAS QUOTED OVER THE PHONE. I AM VERY SATISFIED.