based on 39697 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the concept of not putting soap into the carpet. I have had only positive experiences with the technicians, and most recently, Ryan Poole was exceptional. His explanations explanations, attention to detail, and thorough cleaning were superior.
No chemicals :)
The floor dried quickly, technician was prompt and called before he came.
Carpet are not that cleaned
The friendly technician, upfront pricing estimate, the skill of the technician was excellent, matching ending invoice price with the upfront pricing
I really liked Ryan, our technician, and the final result. Everything looks great and he was very friendly, efficient, and careful.
I've lived here for 13 years, and have never used any other carpet cleaning company. I am totally happy with Zerorez service and the results. Andrew not only did a great job, but was thorough and fast.
Great service, very professional, work was done to my satisfaction, given a price and stuck to budget.
Clean
Professional and polite people, and zero rez!
Rugs are cleaned better by your company than others than others I had in the past.
Service man did an excellent job.
I really enjoyed the employees. Both gentlemen were very professional! They did an amazing job cleaning my tile. The got out all the grout stains.
Ryan Poole excellent
outstanding result...Thanks Zak
You need to do a better job cleaning upholstery--needed to call your technician back to redo cleaning sn ottoman
You did a good job as far as I can see so far. However, my cleaning cost nearly $400 for an hour and a halfs work. Very little materials were used and I just can't see enough value in your service to justify that cost. Thank you
Tyler - nice young man that helped me with my permanent electrostatic air filter. I have been a client of Zerorez for 11 years and extremely satisfied with the quality of service and their employees starting with Tori to the carpet cleaners!
I'm happy with the service, Jake was great. I'm disappointed in the "bait and switch" of your radio offer. I booked what was advertised as 3 rooms for $89 and ended up paying $355 which is absolute robbery.
I had 1 bedroom cleaned, a small hallway, and stairs. Apparently a hallway or stairs don't count as a room which is fine. But then to get the carpets cleaned in a way Jake wanted them, he wanted extra treatments, etc. and made it seem like it'd be a waste of money to only do the cleaning I had scheduled. Of course I trusted him and he was doing his job but the price differential was disgusting and I'd honestly never suggest Zerorez to anyone because of it.
Only sell a real cleaning if the advertised price isn't going to cut it.
At the time appointment is made, possible pricing increases should be explained. Also, appointment time windows should be closely adhered to.
Our personal experience with your technicians was very good. Their ability to clean carpets cannot be questioned. They left our carpets looking great.
Michael and Name removed
the agent was eexcellent,but he did not clean the fringe on the oriental rug,
steam and no chemicals
Usually they are efficient and do a good job. This time, in the process of cleaning our computer room closet rug, he knocked the one of the sliding doors off the track and we can't get it back on so we will have to have it repaired. This is a first,however, as usually they are excellent and very careful. We did not get the man we asked for so perhaps that was part of the problem,
Really nice service techs, love the new machine that lifts the pile. Traffic patterns have been minimized/eliminated on our ten year+ carpets.
Paid for tile and grout cleaning and that machine was not working so instead of getting a machine that worked or offering to come back they used the carpet cleaning wand to clean the tile. I didn't realize that's what that was until the next day when I spoke with a friend who happens to work there. He informed me that that wand does not clean tile. I then got a paper towel and wet it and wiped different areas and each time the paper towel was black. So I paid to get my floors clean and they are not!!! Then when I called the next day at 10 am I asked for a manager to call me and now its the next day and I never received that call. I feel taken advantage of and it makes it worse when you call and ask to have a manager call you and that doesn't happen. I should have been contacted right away or at least that same day!! I'm very disappointed in the customer service I received!!!!
on time, quick work, knowledgable operator, short dry time,
Friendly service tech and no chemicals used. Very pleasant experience. Thank You!
Ryan was friendly and explained the services and process
Very promt!
Ben was awesome! Carpet and couch looks great!
The technician was very professional and willing to negotiate the price of the cleaning. He was also able to get the stains out of our area rugs.
I'm very happy with the service. The person that came was very kind and professional. The carpet looks great.