based on 39749 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very courteous, customer service focused, friendly. Clean, efficient and thorough. Did GREAT job!!
I had some serious pet stains and odors. Chris and Bobby were able to help and recommend the services to clean the areas that needed it most.
Isaiah and Marcus cleaned our carpets and they were as wonderful as could be. Kind, respectful, and hard-working. It was a pleasure to have them in our home. They did an excellent job. We are having them back to clean our couch.
The service man was great.
I think as a company you need to be more up front on the cost.
Everything was awesome and carpet came out amazing. There was a very foul odor due to dog urine and the service agent took care of it quick and easy. Thanks for the same day service as well, saved the day.
Your service is great as are your technicians!
Satisfied
The final results of the cleaning was remarkable. I only had a portion of the kitchen tile cleaned and the comparison is significant. Now I have to get the rest cleaned!!
The very first thing Steve said was, I think i smell a hint of dog urine....not a good way to start. We responded that we had Zerorez clean puppy accidents last year. My husband explained that we have a larger black light flashlight and we use it regularly to check for spots. But, Steve decided to check it with his light. Furthermore, he was a bit of a pushy salesman. We do like the method of cleaning, just wasn’t thrilled with Steve. Note: John was very nice and Steve did a good job cleaning our carpets.
Friendly and extremely helpful. House looks great for our listing photos!
The. guys did a great job and were very friendly. They did my carpet (including stairs and pet stains) as well as an upholstered chair and ottoman, and they looked great! Even smelled good. They also cleaned my hardwood floor and it looks fantastic. I have recommended Zerorez to many people and will have them back again.
The service and delivery were very professional. Excellent Job! Thank you...
Quality and service
The lack of knowledge and training of the staff causing blemishes and damage!
Your men are unfailingly nice and very understanding. They do such good work!
The technician was polite and knowledgeable. Carpets turned out very clean. I do not like that the charge was much higher than originally quoted but I am not surprised as most carpet cleaners do this.
No chemicals and technicians do a really good job.
Prompt and very efficient
Great customer service from the service representative, very knowledgeable with the products. The service was convenient and timely. Highly recommended.
The tech was very up front and honest about the extend of our staining. She was very professional and helped us to pick the right treatment for this time. They were on time and quick.
This company does excellent work without the harsh chemical smell we had with previous companies. The technician was great and took great precautions to protect our furniture and baseboards. I will never use another company after finding this one.
Good Service. Scott was awesome. Upsold me quite a bit but well worth it.
The technicians are always very professional and eager to do a really thorough job. This time we had Isaiah who was very keen to impress us and he didn't disappoint in any way. We are extremely pleased with his work and our carpets and chairs look amazing! Thankyou zerorez for always delivering a good job!
I do like the fact that no chemicals or soap were used. My home smells fresh as well. Since this is my first time using your service the real results will be in a few months if my carpets still look great.
My technician, Isaiah, was very knowledgeable, professional and polite. He took his time to do an outstanding job.
The tech was polite professional and did a good job
The two men who came to clean the carpets were very accommodating and professional. They took extra care to be careful around my 13 yo dog who was not feeling well that day.
Job done well, but fellas that knew what they were doing....
The technicians were very professional and did an excellent job.
It is not okay to share my name or information.
Excellent job!
The phone guy should’ve mentioned that furniture moving is available!
Also, I was told that the ‘tile cleaning special’ was over, but I just heard an ad on the radio for that...
Reggie was great! Early, polite, thorough.