based on 39749 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The 2 gentleman have very good customer service.
Scott with Zerorez cleaned a sofa and carpet for me. He did a great job. Called to see if he
could come early which was fine with me. explained all the options and costs to me and got both the sofa and carpet clean. I will call and ask for Scott again.
When I called for an appt I was told there was a $299.00 special going on. I think this should be explained in a little more depth as I thought the bill would be $299.00 plus tax and MAYBE some fees. When the tech calculated everything out it was over $700.00. When I told the tech I wasn't interested he said he "would call the office." I didn't like that at all. I was told it would be $1.25 per square foot. Why is it that other companies advertise cleaning for 33 -35 cents a square foot? The tech was very nice and since your company reduced the price (which I still think was high) and I wanted the job done that day I agreed to the service. I think this should be explained IN DEPTH and not even mention any "SPECIALS" that aren't honored. Because of this "pricing: I would not recomend your company.
The service tech was on time, knowledgeable, and friendly. The work was as advertised and the prices were reasonable.
The work from the team was awesome!
Fast,Thourgh,
When Carlos came out to clean my carpets, he told me what to expect and what he was going to do. The carpets turned out great. I had my carpets cleaned before and it didn't turn out as clean as this.
Good
Had a great experience with Zerorez and we will use them again. Thank you
We have been using zerorez for a few years and have always been very satisfied with the results. Yesterday, technician, Leslie Schlapfer, did an exceptional job on the carpeting and the free cleaning of the tile area as advertised. We will definitely continue to use zerorez and request Leslie.
I like that you use Alkaline water, and no soap
The urine oder is worse now than before they came out. I was originally told 80 for both rooms and to do the extra treatments for pet orders wer 35 per room. Then sold a 60 dollar a gallon room treatment. I don’t believe it was worth it.
Super efficient and friendly technicians. They spent extra time on problem areas. My carpets look brand new and they are 20 years old.
We liked the fact that no soap or chemicals were used. Patrick was very nice and quick. The only thing I was wondering about was that we have streaks in our light brown area rug that I couldn't remove with the vacuum cleaner. another wise great job.
Carpets clean of puppy stains
Marcus was professional, clear, courteous and quick. It was easy to make my appointment when I called.
Our carpet looks amazing. With a new puppy, a kid and heavy traffic stained areas, I never expected our carpet to look so good.
Smells good and clean!
My carpet cleaner, Patrick, was so kind and helpful! He examined our carpet thoroughly before beginning service and made sure to explain the process clearly. He was very knowledgeable about the services Zerorez provides and made sure to share that with us. He provided such great customer service. Thank you, Patrick!
I’m not 100% Satisfied I feel like the carpets smell funny. I’m hoping that the smell will disappear as we are renters. I had a rug cleaned as well and it had some Pet urine on it and it still smells really bad!! The top of the rug turned out ok but the under side smells horrible. I paid to through a rug away.
I’m happy
Nice employees. Did a great job.
My floors look new..service was fast. .techs were great..could not have asked for a better job. .thank you so much.
If you wish to share my name..please ONLY my first name.
We like that Zerorez technicians are professional, prompt, efficient and proactive. We would not use anyone else to clean our carpet and tile.
The technicians that come to our home our always great.
The results were excellent!
very nice workers. did a good job.
very friendly and efficient carpets look good Thank you
Great job as always but the truck they brought Leaked oil out on my driveway.
courteous and knowledgeable.
The gentlemen were terrific. The only concern was that the equipment scratched up some of the doors and base boards.