based on 39751 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech Reggie Jackson was on time and very proficient on getting our furniture cleaned. He was also very friendly and professional. I would recommend to use Zerorez to anyone to have furniture and carpeting cleaned. Again I can’t say enough how good and friendly Reggie was.
Prompt arrival, great service, knowledgeable employees.
Leslie was fabulous and very professional.
I really like the quaility. Still missing my show tickets though for mentioning Mix 94.1 at the scheduling time.
My carpets look brand new since zerorez cleaned them and the tile looks amazing too !
Good product
Good employees
This was so quick I couldn’t believe it! Jordan was in an out of our house in about an hour and a half and we have a big house and had him pretreat the carpets. So awesome.
The technician was very knowledgeable and quick. He did everything he could to save me as much as possible. Our carpets are clean and so soft. I will definitely use again! :-)
It was really professionally done and the carpet looked great afterwards
He was able to make my carpet look great
Leslie was fantastic!! Service has been very good with ZR. Leslie was a step up!!
We have ares cleaned every year. Our family room and formal rooms were on the list this year. We do the power brush, water extraction and protectant on our carpets.
Very well done and care was taken with our furniture.
Thank you!
Tim H.
Very professional service tech. Very knowledgeable.
Service was great - carpets look fantastic - great technicians too
Always happy with the service.
The technician was very professional and friendly and worked quickly but did a thorough job. I liked that the products are organic and my home didn’t smell like chemicals afterward. I will definitely call again if needed.
Ou5standing service. Honest and dependable worker who was commited to offering the best service.
Able to get an appointment quickly.
On time, clean carpets without residue, excellent service by Carlos. We will request Carlos the next time we need service.
Your crew was very pleasant and hardworking
I have to admit I would have given a 10 the day of. When the carpet dried it was crunchy in places and even though I paid almost double the quote to remove unexpected animal urine the smell coming back is almost worse than it was originally.
Always quality great work and service.
Chris and Tony were very nice and professional.
My carpets were sparkling clean. They dried quickly. Your service people were pokiet and efficient. Thanks!
The service was great.
I’m very happy!!
The quality of work is outstanding. You delivered everything you promised.
They arrived on time, did an excellent job and were friendly.
This is the second time we've used ZEROREZ to clean the carpets upstairs in our house. Both times they did an excellent job! The techs were on-time, friendly, and informative. The job was done in the time they said it would be completed in. They made sure we were happy with the results before they left. They answered all my questions. I would recommend this company to any of my friends, and will call them to do the carpet again next year. Thank you!!
The cleaner did a GREAT job. Very professional, and based on his performance, I will deffo be using your company again.
I do have one complaint, and it has nothing to do with the cleaner. My time was arranged for anytime between 10 and 1. He arrived a little after 1. I don't so much have a complaint about being a few minutes late. (I use a rule of thumb that says if the prior customer is getting excellent service, and it takes a bit more time to provide that service, that to me ups the chances that I'll be receiving a similar level of professional service. My complaint is with the 3 hour window. I locked up my pet just in case the cleaner was allergic. That's a long time for an animal to be locked up. I would strongly suggest keeping contact (maybe once an hour), to let the customer know how close they are to arriving. (Had I known his arrival would have been closer to 1pm, there's a LOT of things I could have accomplished from 10 -12... the principle of respecting the customer's time as well.
Baring your implementation of that suggestion, the next time I use your company, I will aim for 1st morning time frame. The service is great... the timing/communication could be improved. Again, the cleaner did a GREAT job!
Natural products, good results, and good prices