based on 41175 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very disappointed in the carpet cleaning done on the 28th of March. I have used Zerorez for many years and up until last year they were top notch and I recommended them to many people. But last year I found them to be substandard but though I would give them another chance. Now they hurry through as fast as possible and the carpet does not look much different than before they started. I have a small home and then I asked him if he could clean the little rug I have in front of my front door but he said that would cost extra. I remember the men that I have had clean before and I did not even have to ask as they volunteered to do that. My two bedrooms are quite clean so I can understand it would not take long but I was watching and could not believe his haste. It takes me longer to vacuum than what it took him. I will not use this company again. It is too bad too because so many people I have recommended you to will see the job that was done. I am sorry to say this.
Online
The tile cleaning in addition to the carpet cleaning the tech didn't want to do. I thought Zerorez
did grout cleaning so I may have misunderstood but he just did title scrubbing not grout cleaning.
The bedroom carpet traffic areas didn't seem to get as clean as other carpet cleaners do. While the carpets were wet I took a dry white towel and rubbed the traffic area and my towel showed dirty area. If it would have been clean I would only have a wet white towel but I had a dirty white towel. I HAVE NEVER USED ZEROREZ before so my expectations were higher than I felt I received. The Teck had water on my clean white tile and he said he would wipe it up but noticed when he left he left my clean white tile was all smeared up so his rag must not have been clean or it would have dried without smears everywhere. I told him I have had a few carpet cleaners & they got the carpets cleaner than he did. I used Zerorez as I had heard and read your ads as voted the best in Las Vegas but I would disagree.
It was quick and effective. Our guy , Derek, was informative. It was a good experience.
On time and did great job.thanks for great service 👍
Best job ever!!
The young man did an excellent job he were friendly and completd the cleaning in a timely manner.
My carpet was bad and thanks to Ricky the look wonderful now!
Cory was very professional and helpful.Good job!
I was pleasantly surprised with the service. These guys were friendly yet professional. I was Getting my air ducks clean after each mask that was made they were sure to vacuum and dust things off
Thank you for a job well done. My carpets turned out great and the technician was very professional, the price was right, and I will recommend you to friends and family.
Jasper was polite and professional- nice job.
I have used Zerorez for years. They are always on time, professional and leave my house clean.
The product used smells nice and didn't seem to bother our allergies. Personnel are friendly and courteous. Tracy worked hard to get stains out. Thanks.
Excellent
The professionalism of your workers and their concern about the job.
We kept adding areas for Greg to do including a couch. He was very professional, thorough and did a great job.
Both times I've used your service the guys have been great and the work speaks for itself
I love the service this company provides. my service tech (major) was very professional and polite, communication was great and he got the job done without any issues! I Will Definitely be scheduling for my kichen floors to be done also, great job!!!
Everyo
Overall great experience and both employees were absolutely awesome will use service again.
Ricardo was extremely professional, efficient and did an extremely good job cleaning.
The carpet was fresh and didn’t take forever to dry.
Two different cleanings on different days. First clean was NOT as complete and left a mess out in my yard. The second cleaning was much better and got my carpet fresh. No issues with the second serviceman.
We a great service, our carpet looks like new, your employees did an awesome job cleaning our carpet.. thank you so much!!
Zerorez gets it as clean as possible. I had carpet that was damaged by pet activity and they got nearly all of it out. The odor is all but gone (from a cat, of course).
The technician did a complete evaluation of my carpet and gave me all the options for the best possible outcome. He worked hard to get it clean. He was polite and thorough with the cleaning.
Friendly associates who gave good recommendation on cleaning needed and did a great job! 👌
Technician promptness and concern in satisfying customer
Did not put wall guards down for hose Markings left stains on my white walls
It was easy to make an appointment, the tech was very nice, very knowledgeable, and within the time window. The results were great. Overall, made carpet cleaning feel like less of a chore.
On time, worked efficently and pleasant person.