based on 40027 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tile and grout cleaning was thorough and transformative! Michael arrived promptly at the beginning of the service window and proceeded to check the condition of the tile and grout in the area to be cleaned. He then promptly got to the business of making my tile and grout look brand new. I have used the services of Zerorez on numerous occasions throughout the years and have never been disappointed. I highly recommend them for the various services they provide...and as a retired licensed contractor, I appreciate their professionalism, attention to detail, and the fair and reasonable prices for the services.
Year after year I continue to use Zerorez because you are the best!
I've always been very satisfied with Zerorez...good job and friendly techs
No chemicals and they are never too wet!
Wilber gave great service and educational advice.
Bryan the technician that came out to clean our carpet was super, fast and efficient I will definitely request him next time we need your services.
Major was the gentleman who came to clean my carpets. He was very courteous, professional and he did an excellent job. I will request Major for my next cleaning.
He was on time, very fast and doing very good job.
Our carpet and area rug are clean! The rug turned out especially well — so glad as it was only a year old and I was not ready to replace it.
Good communication, showed up on time, thorough cleaning
I loved the way my area rugs came out. They don't have a resin remaining so as not to collect dirt and grim.
As a former Stanley Steamer customer, the Zeroez process and technician are far superior in quality of cleaning results and professionalism. Moving forward, I will be using Zeorez again every year.
Service guys always on time and very professional. They take the time to explain what needs to be done and answers all questions.
Friendly and efficient technicians. They did a phenomenal job of both the carpeted and tiled areas of my home.
The technician was great! The service was on time. The scheduling was great! Super job!
It works
Prompt, polite, and professional. Great results.
Technician arrived early and conducted his job
In a professional manner. Completed the work quickly. Our rugs looked great!
The service itself was excellent. The technician (Riches) called an hour before he was scheduled to arrive and said he could arrive in six minutes. That meant we had to quickly move furniture and accessories, vacuum, and herd the dogs outside. Nonetheless, Richey did a great job and we were well satisfied with his work. My only criticism was that the operator quoted me a price of $102, but the actual cost was $379! It might have been a communications problem, since we had two 9x12 rugs and one 5x7. Perhaps she meant $102 apiece. Still, that would have been a cost of $306, not $379. So, you could improve by providing a written estimate, either via email or text, instead of a verbal estimate.
I liked that they were all natural.
Very professional! The carpet looks great!
As always an amazing job. You guys cannot be beat. Happy Holidays. Last name removed Family
Got out our dog stains!
They do a great job, the fellows that work there are so nice, Everybobdy is friendly...
Process did not take very long.
I like that the carpet dries out fast.
Super clean rugs! Better than anyone else's cleaning process. An old wine stain stayed but is now brown, not red.
I usually have Zerorez come in the summer when area rugs can dry quickly. This year, however, I had my rugs cleaned during cold weather and one of my area rugs was too heavy/damp to carry. The cleaner offered to return to carry my rug in but I declined, thinking I could lift it again. Wrong! The leftover dampness really caused extra weight and I couldn't lift it. That evening on a holiday weekend, the owner came by and carried it inside to place on a tarp in my living room. I kept it on a tarp because of my wooden floors. Two days later my rug was dry enough to place on my TV room floor. Despite this inconvenience, I would still use Zerorez again but not in winter. I wish they picked up rugs and cleaned them without a much larger price. I am a candidate for winter service if they could pick up and deliver without my paying substantially more!
Our tech was WONDERFUL!!! He was: efficient, gracious, informative and VERY hardworking! I believe his name is Daniel? He was punctual and respectful!! I could not be more pleased!
Very nice technician and great service!
Honest and fair pricing and each of the technicians that have serviced my home have been punctual, knowledgeable and pleasant.