based on 39677 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician wasn't 100% on how to price the rugs/discounts. He also didn't know how to remove the minimum payment of $90. So I paid $200+ for my rugs, PLUS $90. I was told I would receive a refund, but its been over a month and nothing. So I've always had a good experience but they sent a new person into the field who was not properly trained and now I'm out $90,so not sure I'll be using again.
Good
Timely and professional. No harsh chemical smell
Excellent service and my carpets are always cleaner than any other service I have ever used
Most stains did not get lifted, carpet on stairs very saturated.
Very professional & personable technicians.
Customer service zero. Pricing keeps rising.
No concern for a twenty year customer.
Sad state of the world these days I guess.
Your service people always do a FANTASTIC job; ZEROREZ is the only company to use!
As always, the crew did a great job; they were polite and quick. Thanks guys.
Very professional experience thank you for your help.
The technician was very efficient. He explained the process that would take place. He did a great job on our carpets!
The job was thorough and tech was
Very informative...job well done.
Your tech was very nice and professional
Good work, professional and carpets dry at reasonable hours.
The service was quick and the carpet dried quickly. The carpet came out very clean.
Major provided excellent customer service . He explained the process and cost and did an excellent job of cleaning carpets.
The person that came to service us was amazing!
Great service, very professional and informational tips of proper care of my carpet. Quality service and quality results as always. Highly recommend.
Steve was excellent!
He did my Mother’s house as well.
Very professional and a super nice guy!
Thank you 🙏
I liked everything about this service! From the minute I found your business on “Google” and discovered your A LOCAL office as well as the REASONABLE PRICE, I had to, at least, give it a shot. RICKY arrived 10 minutes early. My carpet is 15 years old. I’ve had other services about every 6 months. They were okay. But until I had this service I didn’t realize that this service surpasses all the others! So, THANK YOU, RICKY;WELL DONE! I was amazed how much NEWER IT LOOKED! ALSO, LET’S NOT FORGET THE OFFICE STAFF… KIANA, who I spoke to twice and an Associate, I believe was named SANDY were EXCEPTIONAL! So…THANK YOU ALL
The application and the care given....impressive .Know nothing about the products except they work wonderfully!
very professional and thorough
Agent Talon, a very pleasant person. Did a great job like all of your other Technician
Michael and Xavier were very customer friendly. They called 30 minutes before coming, and arrived on time. They did a pre-inspection and adjusted my invoice to include the hallway. During the clean, they noticed areas with stains, and went above and beyond to try to remove them. They were successful with some, while others where stubborn. They gave my an report regarding both afterwards, so there were no surprises.
Not only did they both do a good job, but were also very friendly. Would definitely use them again!
Service was knowledgeable and courteous.
Fresh, easy clean, good final look. Our tech Will is amazing, caring, helpful, personable, attentive to details.
all of the servises
Chemical free
Excellent knowledge base, quick and efficient service
hello
sometimes, our carpets dont get cleaned all the way and the pet urine stains and smells come back up (we have a 2 year old puppy with a small bladder, so many stains) but most of the times the cleaners can bring the carpets very closely back to "new" condition.