based on 40898 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
He was professional, courteous, and very competent as well as helpful
The tech was amazing and friendly. Carpet looked way better after cleaning
The gentleman was very friendly and knowledgeable.
Great product and service….so very professional
Timely and professional.
Sections of the carpet is hard.
Available scheduling
Polite service man
Quality of work
Value
Clears well!
Zerorez gave me an appointment for the day I needed and with only one days notice. The technician did his job promptly and professionally.
Professionalism with a product that works incredibly is a key to success. Well done! I love you guys!
Tile grout was not cleaned very well. It was better last time you did it.
Called for a redo. Coming this sat
Price and quality of the work
Prompt, courteous service. Zack was detailed and did an excellent job on our floors. Payment was also an easy process.
Thank you!
The service was very good and the techs were very friendly .
Tech explained process every step of the way. Asked which concerns I wanted addressed. Was quick and efficient. This was my third time using Zerorez service and will continue.
I’ve used you several times and been very satisfied in the past. This time I was gas lit and called difficult because the sales person tried to pull a fast one and up charge me for a room I specifically showed him was part of the 3 room special I’ve alway done. After talking to several woman about this upsetting incident in my home while I was alone they had the same experience with different companies. Bait and switch and intimidation. Hope you all can make a change to the industry/commission business model. For now I’ll shop around and only schedule when my husband can be home to deal with this behavior.
I had a great experience last year. The tech was very professional, friendly, and did an excellent job. The last tech (from yesterday), was chit chatting on his ear piece/AirPod the whole time, didn’t ask if he should wear booties downstairs, went really fast, and did not use the wall bumpers like the last tech. Being on a personal call while doing a job feels unprofessional. He also missed a spot on my stairs.
I feel like the tech from last year did a better job as well.
Is good service but the point is about the guarantee because when lm call the operator tell me this guarantee is for 30 days in any service and when the technician is here he say the guarantee is only if lm including some especially quimical or something like that,then l think the operator need more specific.
the tech Joe was great in both his work ethic and explanations of things. My tile was restored to original luster.
They did a thorough job. The carpet looked great! The carpet had a clean fresh smell ,and it felt good to the foot!
Professional service and the cleaning process is amazing.
5 stars you guys were great. Zerorez wanted to get out of my house so fast they sent four people over. Not sure if im offened or impressed.
The carpets look great, the team was personable and happy. My sister in-law was impressed by the dude with dreads having her own she was wondering how much per dread would you charge to clean her dreads?
Everything
Great Job!
THE Technician cleaned in front of two doors were we had put mats down with double sided tape when he was finished he said the quote needed to be adjusted to 90.00. Jordan the salesman said the total was 310.00 due. We should have gone with another company what a rip off for two small areas
Great job on my carpet
Would recommend
A friend referred me to Zerorez, and I couldn’t be more pleased. I was very impressed with the carpet cleaning crew, Steve and Jay. They were very pleasant, friendly, and answered all of my questions thoroughly and willingly. I was very pleased with their work ethic and efficiency. I would definitely refer them to others looking for referrals. I am confident other customers would be as pleased as I am.
You advise that you will make the carpets look almost new. It fell very short of that. I tipped my service man very well thinking he’d put extra effort. Didn’t happen. Did the minimal and left with barely a thank you.
Prompt and efficient. Staff very courteous.
Very professional and cleaning was amazing.