based on 39674 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You were able to remove the pet odor and some of the stains.
The pleasant ,friendly works who very willing obliged to complete all of my needs.
Polite, do a good job.
no soap.....
I liked it was easy to schedule and the results are great. My only suggestion would be to have a single room fee that is cheaper than the two/three room rate so customers could try your service.
Knowledgeable and courteous Technicians. This is the second time I utilized this service and both times I was very pleased.
The carpets are so wet and take 24 hours to dry. I think you could make several more passes of just suctioning the water out of the carpet. I ran fans on the carpets to help dry them,plus spread toeels on them to absorb the water. It certainly did not take 4-6 hours to dry. Otherwise,very dirty stairs are clean again. Just for a freshness feel, scented peppermint water. It would suggest to the client their carpet is not only steam cleaned but freshened.
The results were great and the service fantastic.
fast clean and great service
Our technician was very good. He worked very hard to do the job well
You have very friendly carpet cleaning individuals. They are courteous and explain well what they are doing for the carpets. It was a very good job!
Mr. Morgenstern was the employee who came to my house. He was great!
Carpet took over 24 hours to dry
Excellent customer service.
We just bought a house. Yippee! However, the previous owners had 3 rather large dogs and a goose. Yep, a goose. So the carpets looked and smelled less than clean. Roy came out and took the time to talk with me and find out about the dogs and the goose. He even checked the backroom with a black light. There are some things you just don't want to know. He recommended the bio treatment and then got to work. Oh what a difference! The carpet has to be three shades lighter and less greenish. Yuck! The whole house smells a lot better. Roy was very nice and got the job done quick and professionally. A+
I was pleasantly suprised how fast it was to have my carpets cleaned and the smell was so refreshing. The price was what they quoted me on the phone. They were very professional and respectful. I am very pleased with the whole out come and will use them everytime I need my carpets cleaned.
Friendly staff. Clean carpets!!!
9/6/13 Service person failed to explain tiers of treatments. Paid extra for a treatment for pet
stains and odors. After completed service, odors remained. Upon my complaint of remaining
odors, I was informed I should have spent twice the money and there was nothing more they could do
Will NEVER use company again!
Service tech was great, friendly, told us exactly what he was going to do to clean our living room rug and gave us options which we followed through with for a rug we had rolled up in the "garage" but needed cleaning. Will definitely use them again and hope to get the same tech.
I like that it's Green!! Also the service was very quick and Ben was so friendly and has great customer service!!! I will definitely refer Zerorez to all my family and friends. On top of all that, our carpet looks great! Thank you!
Anthony was very polite but, I feel I could have had a better job done on the carpets. The chair in my bedroom was not moved to clean behind it and the whole process was done too quickly, more time could have been given in order to do a better job. $200.00 is a lot of money for apartment carpets but, I take pride in my home. I do not wish to have the job corrected, I will seek other service. Thank you.
Ellis was on time, he was professional, he told me about the products and suggested getting my tiles/grout cleaned. I would ask for him again.
I haven't tried your product but your representative and customer service contacts are very knowledgeable and east to talk with. I think I'll enjoy your product because it isn't toxic and it dries quickly.
Really liked the efficient, service-oriented work of your technician. The products really cleaned!
Fast and price was set before carpets were cleaned-NO SURPRISES! YAY!
After two attempts the company was unable to get my carpets clean. The carpets are only a year and 10 months old.
Spots do not return!!!!!!
I was very happy with my first experience with your company. I scheduled via phone and the woman who helped me was very friendly and professional. The young man that cane to our house was very professional, friendly, and knowledgable about the company and products. I will specifically request him in the future!
staff competent and helpful. zerorez cleaning process cleans carpets effectively.
The employee was great, explained everything and did a great job. The carpets looked like new when he was done. Thank you so much.
I kove this service. The technicians are knowledgable, on time and courteous. The product can't be beat.