based on 40317 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpet is well cleaned, no residue just like you advertise. Good technicians, nice, clean, knowledgeable about process. We are very pleased and will use your company again in the future.
Reasonable rates, on time efficient service
Friendly staff and great job....
Am an existing customer. Like Many things- scheduling was easy and fast; appreciated the 24 hr reminder and half hour before arriving call (helps me plan my day efficiently); upon arrival representaive listened to my concern about existing dark tracks and told me what and how the cleaning would take care of them; cleaning was done efficiently with attention to my areas of concern. I also had been concerned about having a wet carpet when he was done but it was only slightly damp and did, indeed, dry within 3 hours. I opted to also have the 'advanced' cleaning/spotting. The rugs came out amazingly new looking and we have light cream rugs. NO residual tracking remained. If friends need their carpets cleaned I am certainly going to recommend Zerorez- which is how I heard about it.
A gentleman named Tod was the representative who came. He was extremely knowledgable and did a great job. When we have Zerorez come back next year we would hope he could be the person.
Fast results, animal friendly solutions and knowledgeable, friendly staff
The technician (rob nass) was exceptionally polite and very knowledgable about carpet issues and treatments.
I am very impressed in the end result.
I would definitely have Zerorez come back every 6 months for my carpet maintenance.
Rob (our technician) was fantastic and did a great job.
Punctual, professional, and super results. :)
Great, professional service. The carpet comes out looking great!
They made my floors look like new again! Wil did an awesome job!
No chemicals
Friendly staff.
Happy with the cleaning and protection and quick drying.
Repaire dameages caused when cleaning the carpets
Your techs were awesome & the carpet looks & smells great!
very clean carpet after and nice serviceman
You guys didn't do a very good job. I didn't have very bad stains,just a couple of pet urine stains. Our carpet is only 6 months old, so there was very little that needed to be deep cleaned. You guys didn't even get the small urine stains out! And on top of that, you charged me an additional $70 for the pet stains THAT YOU DIDNT EVEN REMOVE! I was quoted $150 for stairs and 2 bedrooms. You gues ended up charging be $230! And no one told me about the price increase, I found out from my emailed invoice. Bad Zerorez, bad!
They fixed the problem without a fuss.
Customer service & a job well done!
Final cleaning results were better this time than last. One man this time versus several last time. Tracking areas look better. You always have polite service.
Great products!
The results are amazing
After your last visit, in 2014, I did recommend you to a couple of friends. Friendly , knowledgable, and thorough.
My Carpet is clean & feels good
Great service carpet turned out great no order
Thought service was good
The convenience of not residue after the treatment. However after the cleaning and pet treatment the urine smell still surfaced which the tech said shouldn't happen.
How soft and full the carpet looked,how fast it was done and was not left saturated.
everything