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based on 29115 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was real pleased with the way my carpet looked after it was cleaned. Robert was the cleaner- he was really a nice guy and really did a nice job. I would really recommend
your company to anyone needing a rug cleaning.
Employee's were pleasant and hard working. They did a great job. Thanks
Very professional worker and did a wonderful job give him a pay raise.
So far, it is working
Service is quick and thorough and people are very professional.
professional employees, and products that deliver
My carpets look very good and your product did not seem to change the texture.
your people
Zero Rez is fast, friendly, fair and fabulous. They treated us so well after our hurricane damage .
The whole customer experience from the receptionist to the service technician was pleasant and courteous and the carpeting looks almost brand new
Reasonable cost and good results
Staff is always friendly. Price is right. In and out with everything cleaned.
Attitude, and job well done.
Carpets stay clean. They always show up on tie, are very friendly and professional. They get the job quickly.
this was fine job from an excellent representative of your company! thank you!
Great work
No residue left.
I purposely waited to respond to the survey until I could confirm spots did not return; I am happy to say they have not returned and the carpets cleaned still look fantastic!
The polite and professional technitions. The polite, professional and friendly office personnel. That wondetful orange cleaner and residual smell I get to enjoy afterwards.
Corey is an outstanding technician.
Friendly prompt service, explained process
I was very pleased with the politeness of the carpet techs and how they went about cleaning my carpets.I was very pleased with their workman ship and would definetly recommend them and your product to friends and family
Quality of work and professionalism of workforce
No soapy film on the carpet. Great service both times I've used them.
Great results, technician was very professional.
Cleaned the carpet stains we've had for years very well. We are pleased
services are as advertised
The tech who came to the house was very cordial and polite. He arrived about 11am and explained what he was going to do. He moved furniture that needed moving which I appreciated very much. I did hear about your company on 104.5 I really expected a little bit better outcome with my grout and carpet. I actually sat on the couch in the living room and on the kitchen counter in the kitchen to observe. We have people where I work come do the grout and a brush is used after the solution is put down...then the machine...He did not use a brush...he let the solution soak. So he mentioned I had some discoloration and it probably would not come up.He also said I needed to wait at least 24 hours for it to dry. So I actually did not get over there until yesterday. The grout is clean in some areas and not so clean in other areas. So I proceeded to get a brush and some soft scrub and tested a few areas and it did come up.the carpet feels a little crunchy like it wasn't rinsed well...and he explained that the marks that would not come up are from dust that came from the air vents...
So I'm not a happy camper. Not so much with the carpet but with the tile.I was just going to fix this myself but I really do not have the time and I did pay good money ... so it says we are guaranteed satisfaction...
Thank you
Name removed
The Technician was wonderful. Very professional and worked hard. Unfortunately, after he left, I had huge dark spots pop up on my carpet. I'm not happy with the finished work.
gets the carpets clean