- Phone: 904-891-0631
- Visit Website
based on 28818 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The tech who came to the house was very cordial and polite. He arrived about 11am and explained what he was going to do. He moved furniture that needed moving which I appreciated very much. I did hear about your company on 104.5 I really expected a little bit better outcome with my grout and carpet. I actually sat on the couch in the living room and on the kitchen counter in the kitchen to observe. We have people where I work come do the grout and a brush is used after the solution is put down...then the machine...He did not use a brush...he let the solution soak. So he mentioned I had some discoloration and it probably would not come up.He also said I needed to wait at least 24 hours for it to dry. So I actually did not get over there until yesterday. The grout is clean in some areas and not so clean in other areas. So I proceeded to get a brush and some soft scrub and tested a few areas and it did come up.the carpet feels a little crunchy like it wasn't rinsed well...and he explained that the marks that would not come up are from dust that came from the air vents...
So I'm not a happy camper. Not so much with the carpet but with the tile.I was just going to fix this myself but I really do not have the time and I did pay good money ... so it says we are guaranteed satisfaction...
Thank you
Name removed
The Technician was wonderful. Very professional and worked hard. Unfortunately, after he left, I had huge dark spots pop up on my carpet. I'm not happy with the finished work.
Delivered results as advertised.
I could see results fast.
Prompt, ont ime and performed a good job
The cleaning methods are extremely effective and the customer service is second to none! The technicians that performed the cleaning were very professional and went above and beyond. They even helped me prep my outdoor cushions prior to cleaning them. It was very generous of them to do, I highly recommend zerorez!
Everything
The young man was extremely professional, courteous, knew exactly what to do. He tested the chair fabric to make sure he could clean it. It came out beautifully, as did the carpet!!!
Thank You. Apologize for not remembering our service fellow's name.
Brad. My technician was awesome. thourough, professional, pleasant!
The carpets look great, smell nice and are fluffy.
I am very Happy.
Professionalism and knowledge! I felt appreciated and valued. This company is the best.
The technicians were very professional and a pleasure to have in my home.
My rugs look new
Everything came very clean! I miss the citrus smell though.
The technician was very professional and friendly. I like the fact that the products used are safe and the carpets dried quickly.
Prompt & professional employees who do a good job @ a fair price.
My carpets looked great and smelled fresh. Thanks Zerorez.
The technician was courteous and professional. We are pleased with the job that was done.
Green, great service.
I liked the agent explaining the process to me and walking through my house pointing out details on my carpet. He was very nice and very professional this is my first time trying out ZeroRes. However my only feedback would be the price is not worth it.
Always pleased with results. Show up on time , very clean and efficient..
Everyone I send to you have been so pleased as well.
My service pro, Mitch, did such a phenomenal job informing me of the products and did a stellar job at my house. The carpets have never smelt better. I really like the citrus scent and the quick dry.
They smelled wonderful and got the job done. We have light grout so they show dirt easily and your products made them look brand new even though our tiles are 24 years old.
THANK YOU SO MUCH!
Name removed
good job, and Christian was very pleasant and worked hard to please.
I like the people that you send out to do the work. They do what you want with no problem.
Had another company before I discovered zerorez and my carpet was damp for 2 to 3 days.
Thank you.
Your guys are always very professional and do a great job!
You didn't disappoint me! I just never get asked about who is a good carpet cleaner. If I do, I will absolutely recommend you guys!
no soap used, just hot water and great suction to remove dirty water.
Carpets looked great after cleaning and person doing work was diligent in doing the best job possible. The tile work looked great in one bathroom, I couldn't believe the difference. The other bathroom tile grout didn't seem to look differently on one end of the room although I could tell it was clean. I am not sure if that may be a different colored grout color so was not the fault of the cleaning job.
Courteous, professional. Do a great job.
services are as advertised