Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28821 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 16, 2017 — Rated 10 out of 10 by D.H. Zerorez Jacksonville
What do you like about our products and services?

Professional and friendly technician. You can tell a difference after the work is done.

Report a concern   January 16, 2017 — Rated 10 out of 10 by J.P.H. Zerorez Jacksonville
What do you like about our products and services?

Great service with great results. Brad did a great job

Report a concern   January 15, 2017 — Rated 8 out of 10 by B.A. Zerorez Jacksonville
What could we do to improve?

Communicate cost of services and the phone. Difficult to explain my situation and fit it into your lingo. Then trying to fit your advertised specials into that is very difficult

Report a concern   January 15, 2017 — Rated 2 out of 10 by S.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

You said you would call if you couldn't get the dog smell out of the carpet. You didn't and the smell is no better. Now I have to pay for cleaning and replace the carpet. Two expenses instead of ☝️

Report a concern   January 15, 2017 — Rated 10 out of 10 by F.Z. Zerorez Jacksonville
What do you like about our products and services?

VERY PROFFESSIONAL AND MADE SURE WE WERE SATISFIED. GREAT JOB THANK YOU.

Report a concern   January 15, 2017 — Rated 10 out of 10 by C.D. Zerorez Jacksonville
What do you like about our products and services?

no product residue afterwards

Report a concern   January 15, 2017 — Rated 10 out of 10 by C.B. Zerorez Jacksonville
What do you like about our products and services?

Professional cleaning and we love your product

Report a concern   January 15, 2017 — Rated 10 out of 10 by Meredith Coit Zerorez Jacksonville
What do you like about our products and services?

I have never been disappointed in the results of Zerorez.
Smell of products used are fresh and clean .Dry quickly.
The techs are on time and work efficiently. Highly
Recommend Zerorez.

Report a concern   January 14, 2017 — Rated 10 out of 10 by J.C. Zerorez Jacksonville
What do you like about our products and services?

Friendly people...the guy was really nice and did a good job

Report a concern   January 14, 2017 — Rated 10 out of 10 by Annelle Griffin Zerorez Jacksonville
What do you like about our products and services?

THE CARPETS LOOK GREAT - BOB DID SUCH A THOROUGH JOB - AND QUICKLY!!!!

Report a concern   January 14, 2017 — Rated 9 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Brad was very willing to do anything I requested, and he made every effort leave the carpets looking clean and fresh.I will ask for him in the future.

Thank you,
Name removed

Report a concern   January 14, 2017 — Rated 10 out of 10 by J.S.C. Zerorez Jacksonville
What do you like about our products and services?

No chemicals, therefore no residue or chemical smell. Knowledgeable and courteous tech.

Report a concern   January 14, 2017 — Rated 10 out of 10 by H.G. Zerorez Jacksonville
What do you like about our products and services?

On time, professional staff

Report a concern   January 14, 2017 — Rated 10 out of 10 by L.L. Zerorez Jacksonville
What do you like about our products and services?

Professional, friendly, excellent job.

Report a concern   January 14, 2017 — Rated 10 out of 10 by Lisa Higginbotham Zerorez Jacksonville
What do you like about our products and services?

The young men arrived at exactly the time they said they would. They were very neat in appearance and friendly. They answered all of our questions thoroughly, worked efficiently and left with kind words, and not a trace of them having been there except a clean and fresh carpet. It is refreshing to see such good manners!!
RAVES TO COLLIN AND DELL

Report a concern   January 14, 2017 — Rated 10 out of 10 by M.P. Zerorez Jacksonville
What do you like about our products and services?

I Loved that my carpets weren't soaking wet when service was done and my carpets were dried after a few hours!

Report a concern   January 14, 2017 — Rated 10 out of 10 by John Daugherty Zerorez Jacksonville
What do you like about our products and services?

my couch came out looking great and your technician was a good guy that got to work and got it done.

Report a concern   January 14, 2017 — Rated 10 out of 10 by A.G. Zerorez Jacksonville
What do you like about our products and services?

Service was great. Very polite and knowledgeable. Respectfully and a great job my chairs carpet and floor looks great

Report a concern   January 14, 2017 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

Professional people

Report a concern   January 14, 2017 — Rated 10 out of 10 by John Gleason Zerorez Jacksonville
What do you like about our products and services?

The technicians called beforehand, were on time (actually a little early, after they made sure it was ok with me), very courteous, and made sure they understood my needs and then exceeded my expectations.

Report a concern   January 13, 2017 — Rated 10 out of 10 by G.C. Zerorez Jacksonville
What do you like about our products and services?

Great results. Great technicians.

Report a concern   January 13, 2017 — Rated 10 out of 10 by A.B. Zerorez Jacksonville
What do you like about our products and services?

Your employees are very professional and you get carpet s clean. You do a very good job!

Report a concern   January 13, 2017 — Rated 10 out of 10 by Melissa Clayton Zerorez Jacksonville
What do you like about our products and services?

I like the fact that when the associate leaves my house feels truly clean

Report a concern   January 13, 2017 — Rated 10 out of 10 by Wendy Witten Zerorez Jacksonville
What do you like about our products and services?

Completed job as promised, got the dog urine smell out of my rug!

Report a concern   January 13, 2017 — Rated 10 out of 10 by D.K. Zerorez Jacksonville
What do you like about our products and services?

Your rep arrived when he said he would. We reviewed the floors(carpet and tile) to be
cleaned. The rep was very polite and completed excellent the work in a timely manner.

Name removed

Report a concern   January 13, 2017 — Rated 10 out of 10 by Virginia Thomas Zerorez Jacksonville
What do you like about our products and services?

Friendly on time and do a very good job and care about your clients

Report a concern   January 12, 2017 — Rated 10 out of 10 by Adonna Allgood-Kamens Zerorez Jacksonville
What do you like about our products and services?

Did a great job very clean, organized, on time and affordable.

Report a concern   January 12, 2017 — Rated 5 out of 10 by L.P. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I recommended you to my seller (I am the listing agent). He was very disturbed by the lack of communication. He felt that he was being "upsold". He and I gave an accurate description of what was needed prior to you going to the property....he was given a price...once there, he was told that it would be more money, etc. I am not sure I can recommend Zerorez again since it's a reflection of me and the service I strive to give. =(

Report a concern   January 12, 2017 — Rated 4 out of 10 by L.C. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

The closets in the master bedroom and the chase lounge still has water rings on it.

Report a concern   January 12, 2017 — Rated 10 out of 10 by Jerome McClure Zerorez Jacksonville
What do you like about our products and services?

Great service, fair prices.


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