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based on 30135 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
LOW MOISTURE BUT HIGH CLEAN
Knowledge
You always provide exactly what you promise
No hidden fees
No surprises
Our carpets always look great afterwards!!
Excellent service and I would highly recommend.
It is fast and efficient.
Courteous, always professional, prompt and attentive to my requests.
Robert was a polite and informative technician. The carpets looked great, smelled good and was completed in a timely manner.
Great results!
Brad and Michael were awesome. Great information, polite, professional and very friendly. My carpet looks brand new and smells wonderful. They were very informative and unobtrusive. Great representatives of your company!
I like the product and service.
The stains were not removed and contrary to the ads which indicate that dirt will not reappear quickly, it did
Always does a good job and the results are great
Great communication from home office; friendly, fast and effective cleaning.
I was extremely impressed with the products that were used. It didn't leave any strong and overpowering smells in my home, my carpet and rugs are the cleanest they have ever been.. The staff showed up on time and were very friendly yet extremely professional .thats a plus in my book.
The gentleman that came to our house, Eric, was very professional and told us exactly what he was going to do. He called before he was coming and was here between the time that was promised. The carpet was thoroughly cleaned and the stains were removed.
Professional at every aspect, easy to schedule, servicemen very knowledgable. He was on time, explained all the services and procedured. Very happy with his work!
my wife has breathing issues and we have used your services before and she can tolerate the residual smells from your product.
There is no after smell.
Technicians are courteous. Like the fact zerorez cleans without leaving residue behind.
The person that came to my home was polite, professional, and quite knowledgeable in the carpet cleaning process.
Timeline
On time
Customer service.
Always do a nice job, on time, easy!
Very prompt and professional! Robert did a great job!
I have used ZeroRez twice now after a hurricane flooding experience. Honestly, I have seen nothing above and beyond or extraordinary with ZeroRez to differentiate you from any other service.
Everyone was very friendly & courteous. I thought my carpet might be beyond help, but it really looks fresh and clean! Zerorez did a much better job than previous company I used! Price was very reasonable!
Very nice person who did through job in cleaning our carpets!!
Your ads and YouTube videos brag about how y'all is so much better than anyone else, abs that when y'all are done the stains don't come back, and that's why we chose you. However, as soon as the carpet started drying, here comes the stains again. We paid twice as much as advertised because the technician said your normal stain remover doesn't work on pee spit's from pets, well it seems neither does your special pet stain remover. Very disappointed, your "special water," nor your "special pet stain remover," worked. I hope you guys back up your product.
Friendly staff, great service! I love knowing there isn't soapy residue on our carpet.
You do a good job of cleaning the carpet and being careful while doing so. You explain and answer questions. You do a good job of keeping the client informed on dates, times, and follow up with the invoice.
Didn't do a good job, they were in and out in about 30 minutes. Very rushed job.