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based on 29361 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional service.
Service is excellent and products work wonderfully!
Reliable good clean
The service tech was courteous, thorough and good at his job.
My rugs were picked up timely and an estimate quoted shortly thereafter
Great customer service, professionally performed, clean soft carpet when done.
Quick, timely and efficient. Results were as advertised.
Our service rep was extremely dedicated to see that we were satisfied with the service. He went the extra steps to address a soiled, high traffic area, which we appreciated. While some issues are the fault of the carpet manufacturer, he did what he could do to get the best clean possible in our situation. We were very pleased.
When I had my carpet shampooed I was very please with the gentleman as well as the service
The quality of service exceede expectations. Service tech was prompt courteous and knowledgeable
Fast, friendly, and did a great job!
Always professional & can count on great results.
Dirty carpet becomes new again.
Especially important is the on-site specialist. This time I was fortunate to have KADAJAN. (unsure of spelling). She said she had worked for Zerorez 4 months. I have never had better work done. Zerorez should hold on to her.
First name removed
Very professional and my carpets looked great!
The always nice employees you bring to our house!
Everything
Two rooms that were done have a very stiff feeling to the carpet pile that I didn't think would happen
tech couldn't find house, looked at incorrect info in system that I requested to change more than once.
The truck looked old and had rot inside.
After long set up, ran out of water. Needed to fill water that took over 20 min.
I received a 25.00 discount. Thank you.
Then the break down of hoses took long as well, and tech did not over see water on wood floors and drips on stairs. I pointed stair drips, but he didn't check all stairs. Later that day I wiped each step to insure no water stains.
But I will say the rugs look good.
Thank you.
The carpets have never looked better, Courtney was very professional and courteous.
Excellent service
The young man that came out did 3 bedrooms in 45 minutes. He only went over the carpets once and there was obvious dirt left on the carpet when he left. I used Zerorez because my parents raved about how clean the carpet was. Unfortunately I didnt have the same experience.
it really did the job and smelled so good
Zack did a very thorough job and even cleaned up a little spot in my shower that was not on the original estimate.. I'm getting ready to put the house on the market and they shined the grout up nicely and removed a few spots from my 14 year old dog who isn't as quick to the door anymore.
Very friendly staff. Zach was our sevice tech and he did an amazing job! Our floors look amazing. Carpet and tile! Awesome job Zach.
Options to keep carpets fresher and resistant to stain
No chemicals
Fast and friendly service. Tech did a great job.
We have good 10 year old sofa and chairs. We never had them cleaned before and were worried that we would have to replace or reupholster them. Now they look new. Thank you.
Great customer service! Super friendly and easy to work with.
Our technician was courteous, knowledgeable, and thorough. He helped us make the best choices for the issues we had and helped us keep it in our preplanned budget. We've used zero Rez before and we will be using you again!!!