Zerorez Jacksonville
225 Sampson Way
St. Augustine
FL 32092
United States

Average rating: 9.7 out of 10 based on 28806 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 5, 2025 — Rated 10 out of 10 by P.A. Zerorez Jacksonville
What do you like about our products and services?

I like how clean the carpet is but it’s not wet.

Report a concern   April 5, 2025 — Rated 10 out of 10 by C.S. Zerorez Jacksonville
What do you like about our products and services?

Previous customer

Report a concern   April 5, 2025 — Rated 10 out of 10 by S.A.J.W. Zerorez Jacksonville
What do you like about our products and services?

We are very pleased with the services that you provided. The carpets are clean and the kitchen tile and grout look better than ever. Thank you Dalton.

Report a concern   April 5, 2025 — Rated 10 out of 10 by Lorin Hansen Zerorez Jacksonville
What do you like about our products and services?

I got my appointment very quickly, but mostly it was the tech that made sure I was very happy with the service- he spent extra time on the sofa and it showed- exceptional work!!

Report a concern   April 5, 2025 — Rated 10 out of 10 by J.L. Zerorez Jacksonville
What do you like about our products and services?

I had my carpets and grout cleaned. It looks great!

Report a concern   April 5, 2025 — Rated 10 out of 10 by M.W. Zerorez Jacksonville
What do you like about our products and services?

Professional services rendered. The tech did a great job.

Report a concern   April 5, 2025 — Rated 10 out of 10 by S.H. Zerorez Jacksonville
What do you like about our products and services?

We had a great experience with Robert. He was nice, respectful and did a fantastic job. My tile floors look great!

Report a concern   April 5, 2025 — Rated 10 out of 10 by Christine Pillow Zerorez Jacksonville
What do you like about our products and services?

The tech was very knowledgeable s d friendly. He did an outstanding job on my floors. Gave me some recommendations for maintenance

Report a concern   April 4, 2025 — Rated 10 out of 10 by Vanessa Berry Zerorez Jacksonville
What do you like about our products and services?

Excellent work and service that clean up awesome I really love what it’s dose to my carpets

Report a concern   April 4, 2025 — Rated 10 out of 10 by S.B. Zerorez Jacksonville
What do you like about our products and services?

Professional, efficient and super friendly!! Tgank you!

Report a concern   April 4, 2025 — Rated 10 out of 10 by B.K. Zerorez Jacksonville
What do you like about our products and services?

Great service, great communication and great attitudes from the crew. Just overall great experience.

Report a concern   April 4, 2025 — Rated 8 out of 10 by J.K. Zerorez Jacksonville
What could we do to improve?

Was on time, very polite, not all spots came up, maybe could have used a few more minutes of work for the little bit of carpet i had cleaned for the price.

Report a concern   April 4, 2025 — Rated 9 out of 10 by Michelle Beiter Zerorez Jacksonville
What do you like about our products and services?

The carpet looks really good. Just a few of the spots are coming back.

Report a concern   April 3, 2025 — Rated 10 out of 10 by N.C. Zerorez Jacksonville
What do you like about our products and services?

Excellen work and good prices

Report a concern   April 3, 2025 — Rated 10 out of 10 by N.C. Zerorez Jacksonville
What do you like about our products and services?

The prices are reasonable and the work is very good

Report a concern   April 3, 2025 — Rated 10 out of 10 by T.S. Zerorez Jacksonville
What do you like about our products and services?

Dalton was excellent!

Report a concern   April 3, 2025 — Rated 10 out of 10 by E.P. Zerorez Jacksonville
What do you like about our products and services?

it was expensive, but I was pleased with the service.

Report a concern   April 3, 2025 — Rated 10 out of 10 by K.W. Zerorez Jacksonville
What do you like about our products and services?

Excellent work!!!

Report a concern   April 1, 2025 — Rated 10 out of 10 by C.M. Zerorez Jacksonville
What do you like about our products and services?

Had some bedroom carpet cleaned. Colton did a great job. Very professional and knowledgeable.

Report a concern   April 1, 2025 — Rated 10 out of 10 by B.G. Zerorez Jacksonville
What do you like about our products and services?

I highly recommend this company.

Report a concern   April 1, 2025 — Rated 10 out of 10 by D.A.M.G. Zerorez Jacksonville
What do you like about our products and services?

Great job on grout cleaning from a past job and carpet cleaning this time. We were referred from a trusted friend who said they did a great job for her.

Report a concern   April 1, 2025 — Rated 8 out of 10 by A.M. Zerorez Jacksonville
What could we do to improve?

Explain exactly what you do and don't cover in the process

Report a concern   March 31, 2025 — Rated 10 out of 10 by Elaine Monroe Zerorez Jacksonville
What do you like about our products and services?

Technicians great advertisement in themselves. It was a pleasure to have them in my home.

Report a concern   March 31, 2025 — Rated 10 out of 10 by Pat Osteen Zerorez Jacksonville
What do you like about our products and services?

I like your attention to detail for a careful professionally job performed in a timely manner. I appreciate your scheduling program. You make an appt., confirm, and update the process. You offer the best deal for my job and anticipate a deal for my future needs. I am extremely pleased with Zerorez.

Report a concern   March 31, 2025 — Rated 0 out of 10 by W.S. Zerorez Jacksonville
How did we disappoint you and what can we do to make things right?

I am not at all satisfied with the work you did, you are supposed to be specialists and professionals in carpet cleaning and mine were simply left with all the dirt and shadows of dirt especially in the traffic areas... the next day my family and I had to really clean them and remove all the dirt with a domestic vacuum cleaner since your professional said that those marks simply stayed there because they were permanent... What I want is my money back because you didn’t do the job for which a pay for. My family and I cleaned the carpets next day because the house had to be ready for inspection and the new tenants.

Your satisfaction guarantee is fraudulent, and your offer to send again a technician, was offered too late, because the house was supposed to be ready two days after your good for nothing service.

You refused to refund my money and charged me for a service you didn't provide. What's that called?

Report a concern   March 31, 2025 — Rated 10 out of 10 by B.K. Zerorez Jacksonville
What do you like about our products and services?

Morgan did an amazing job in getting some older stains off the carpets. I especially like the clean smell after it's all done.

Report a concern   March 31, 2025 — Rated 8 out of 10 by B.W. Zerorez Jacksonville
What could we do to improve?

At the time of our quote I was told that our PT equipment and tables would be moved and what could not be moved would be cleaned around. I was also told that the cleaning time would be about 2 hours.

When the tech came on Saturday, he was alone and told our employee that he was not permitted to move anything. He also told her that any tables or equipment sitting on the carpet would be damaged by his cleaning. He did help he put things up on Styrofoam blocks, but we are talking about very heavy wooden physical therapy tables and metal equipment and a lone female employee.

Report a concern   March 31, 2025 — Rated 10 out of 10 by I.C. Zerorez Jacksonville
What do you like about our products and services?

They do a great job and the carpets stay cleaner longer. Hence the name

Report a concern   March 31, 2025 — Rated 10 out of 10 by Ellena Kalber Zerorez Jacksonville
What do you like about our products and services?

They did a great job!

Report a concern   March 31, 2025 — Rated 10 out of 10 by Katrina Lenhart Zerorez Jacksonville
What do you like about our products and services?

Kas was great and very professional. He was able to get my carpets so clean. I am very happy with the result. I would recommend you to anyone based on Kas. Thanks!


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