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based on 28800 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your crew was on time, and was very efficient, friendly, and professional. They did a great job!
My technician was extremely professional, reached out to provide his estimated arrival time. Explained the process and products available to me and was very knowledgeable.
Worker very well with all my needs. I will use them again!!!
Alex did a wonderful job of cleaning the carpets and upholstery.
Ian provided a great service cleaning my carpet. Zerorex service leaves a clean, neutral smell
On time, friendly people
Timeliness and efficiency. Ian was punctual, and effectively cleaned all the rooms with keen attention to details.
The guy that came out was great and did a really good job. My new to me furniture is so clean.
Carpet cleaning. Even removed perfume circle a guest had put on my new carpet!! Couldn’t believe it.
Great service and great technician
The technician was thorough and professional.
excellent!
On time and did a thorough job. Very satisfied with the service.
Do a better job
I was very pleased with the service and how the carpets turned out. Kyle did a great job.
Awesome job and price efficient.
Service tech was great!
I appreciated the amount of effort that the tech (Kyle) put into getting the carpets (specific spots) clean. It wasn't as though he was just going through the motions. He really seemed to care that the carpet got as clean as it possibly could.
The Zerorez system did a decent job in cleaning my air ducts.
Kaz was awesome! He was quick and friendly, I highly recommend him!
The pre-treatment was hit and miss. Mostly missed.
A carpet cleaning was the fastest I’ve ever seen. I checked the carpet before he left, and there were many places with the carpet was dry!! Many areas still had carpet stains. I was able to remove those stains by using Resolve. The fact that I had to put all the furniture back into the living room know my carpet was not completely clean. I was not the least bit happy. I pointed out certain areas with a carpet was not clean the last time I had the carpet clean. He tried to clean it and made the stain ever larger! I wish I could taken a picture and showed it to you. I do understand employees are difficult to find!!! To think I gave your employee a $20.00 tip, was not worth it. I have always loved Zero Rez. I recommend them to everyone. On my last call to your office, the lady in the office recommended for me to go elsewhere. She felt like Zero rez wasn’t a good enough company. And I understand her. The last several times that Zero rez has been here. It takes two times to get the carpet clean. I don’t understand that, but that’s just where it is. The time before Joshua was here, you had two people come out to the to do my carpet. The one guy
( rookie ) the other guy spent 95% of the time in his truck. The rookie is one who did all of the cleaning. Once he was done, he put all his equipment away and then he came in to ask me how the carpet looks. There were several dirt right up next to their baseboard that look very, very dirty. I felt obligate not to mention them to him because he had already put away all of his equipment. He was ready to leave at that moment. So therefore, I didn’t tell him about the dirt spots around the baseboard. Which I understand is my own fault. As you know, I’ve had carpet cleaning in my house for a good number of years. Your company is the best I’ve ever known. But I’ve never had the same employee come and clean my carpets. It seems like you have a great turnover of employees as I understand that. When Joshua turned into my driveway, for some reason, he pulled in very fast and ended up with the side doors to the front of my house.
After he left, I when out to the driveway way and I notice he broke off a piece of my driveway by driving on the grass and the edge of the driveway. Breaking off a piece of my driveway. Once again, I wish I could send a picture and let you know what took place.
And it doesn’t really work when your employees ask the customer if we give him a grade of 10 so he gets paid more money.
Polite and helpful staff. Rugs cleaner than regular carpet cleaning.
Josh did a great job! Professional & friendly.
Great services, zero residue, quick drying, and great people to work with every time!
The Technician was VERY HELPFUL AND KNOWLEDGEABLE HE WENT ABOVE AND BEYOND AND ADDED MY DINING ROOM CHAIRS AND STOOLS AND DIS AND EXCELLENT JOB ON MY CARPET AND CHAIRS. THIS MY 2ND TIME GETTING EXCEPTIONAL SERVICE. SEE YOU NEXT YEAR...
Jontay was excellent!
Be more thorough, the cleaner was unable to remove a ketchup stain in the carpet
No yukky chemical smell. The technician was personable and professional. This is our 2nd time using Zerorez and will definitely use again.
Efficient work. The guys were so nice and explained everything!! Showed us pictures of before and after. Highly recommend
Technician was very friendly and efficient. He did a great job and I would recommend in the future.