What our clients think of us!

Very quick and efficient.

This service was for carpet cleaning and tile cleaning for one of my rental properties post tennant move out. As such, the home was clear of furniture.

We asked the technician if it was required that we remain on site while the work was performed- he said no and that he would text us the invoice. We left for coffee.

20 minutes later we received a ride phone call.

Why hasn't the invoice been paid?

Well, umm, because we didn't know we had too?

Yes- you do, he replied angrily. He went on to say how he instructed us that this was a requirement to begin work.

He had not. Two of us were standing there and heard no such thing.

He doubled down.

I told you!

Ok fine. We pulled over and paid via cell phone. He did the job.

After, I received an email stating that I earned zero Rez bucks. Promotional dollars which could be used towards a future purchase. $25.00 worth. I have a sofa which I'm moving from my house in Saint Johns to my beach house and called to inquire as to price. I told the customer service representative that I received a customer loyalty email wherein I had earned Zero Rez points. Conflating points for bucks.

The rep had no idea what I was talking about. I explained. She went on to say no such loyalty programs exist and that the most I could be offered was $20.00.

Forget it. Zero Rez has a people problem.

She couldnt bothered looking up my account.
She was unable - cognitively - to connect the dots between Zero Rez bucks and Zero Rez points.

The carpet cleaning tech was rude and couldn't communicate the payment requirements.

No thank you- never again.

on time arrival, good service.

Efficient and professional service.

We loved Colton. He was genuine, friendly, patient and courteous. Thank you, Colton!

Service and word done was great. Everything was clearly explained and carpets and couch came out fabulously.

It is do easy to schedule an appointment. The service team is always on time and keep you updated on their progress throughout.

It's easy to schedule online, your technicians are always very professional and courteous and respectful. I feel the price is fair.

A OK

Your technician was very polite & informative.

Very courteous service technician explained the process and completed the job with wonderful results.

Artur was great and efficient. Friendly with a smile.

The technician, Antonio, was very respectful and professional. Unfortunately, the damage and staining of the carpet was beyond the cleaning and reservice provided

The carpet looks great but only after the second time coming out.

Just as recommended by a family member, Zerorez delivered a thorough service, very professional and attention to detail. Happy with the results!

Service was great. Very satisfied

Colton is a warm and friendly young man who knows his job.I would certainly use him again. He explained everything before beginning.

Your rep was extremely helpful & friendly

Cost

The results were impeccable. The communication was outstanding.

The techs are always so helpful and knowledgeable.

great professional service, exceptional quality and the rep was a very friendly man…100% as usual for you guys

Great on time service with qualified people. Jake and Albert were professional and very knowledgeable. Their attention to detail made them a pleasure to work with.

Price, punctual, customer service.

Kendall was great to work with! Very knowledgeable and respectful.

Thanks!

Professionalism and service 100%

The technician was professional and did an outstanding job. Five stars

Tech(Dalton) was great. Was not told about the minimum charge by the csr. Called to speak with a manager, and was told that they would call so that we could talk about my issue. Crickets.

Great work and customer service!