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based on 28797 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, polite, thorough
Tech showed up on time. Was able to remove stain. Was told the chair looks great.
Kendall was professional and thorough.
New to us house so had carpet cleaned very early July - went great. Caleb was fantastic. Changed mind on carpet in one room so replaced that - wanted to have Caleb come back out to clean the new carpet. Zerorez would not waive the minimum for coming back out so added a service we didn’t really need (tile cleaning). Afterward, tile looked bad (splotchy) so I called to see if Caleb could come back out - hoping maybe it was just some residue or something. Scheduled for that Saturday with Caleb - and ended up with a call from a different technician… who ultimately came out bc of scheduling changes. He was unable to do anything to help the tile. So I call Monday to see how we might be able to fix tile - as we didn’t want to do any DIY and make it worse. Talked to Wayne who was very empathetic… but said I’d need to talk to Chris, a manager. Wayne said Chris would give me a call by the end of the week (which was 4 additional business days) … and still no call. Zerorez sure seems to care before getting paid … not so much afterward - even though my tile looks far worse than before the service I didn’t even want. Absolutely will not recommend and profoundly disappointed with your customer service.
And … I still don’t know how to fix my tile!
Arrive when scheduled, polite and efficient
The carpets and area rugs came out so clean. We also had them scotch guard the area rugs.
The technician was outstanding! Anthony was thorough, professional, walked me through the entire process, and explained everything to me. My carpets look great.
Technician was very very professional paid attention to everything very likable
Good prices, friendly technicians, easy appointment scheduling
Albert was great!! He did great work.
Friendly, knowledgeable employees.
Answering questions. Satisfied with services.
Very reasonable, all natural products, great customer service, reliable and trustworthy, excellent job in cleaning carpets
I like your employees. Polite, ambitious and nice! Your rug cleaning is the best! No soap or residue left in carpet. Always timely! Good specials!
We love the quality and care that we received from your technician Kaz. He did an excellent job on our carpet and upholstery. The next time we
Schedule a service we would like to have the the same technician, Kaz to do the job.
This is the first time for us to use Zerorez. We had a coupon and it was honored. The tech, Joseph, was awesome. He listened to our requests and worked hard to help our poor carpet out. It looks better. There wasn’t a heavy smell afterwards and smelled great. So happy that we decided to go with Zerorez.
Love those Zerorez Guys!
Technician was very knowledgeable and honest. He did a remarkable job on our carpets and sofa. Glad he is back doing the other rooms and shower. Kind, polite, and prompt technician.
The team did an Awesome job, they came in on time and finished the work with professional quality. Highly recommended.
Very professional and fast service, highly recommended.
Got my couches clean and a great tech came out..
Service provider was courteous and efficient. I feel comfortable with the cleaning process and the elimination of chemicals.
Quick and easy to schedule the work I needed.
Confirmed the details, called in advance, showed up on time and did excellant work!
Actual charges were a bit less than the original phone quote for a BONUS.
This was my 3rd or 4th time to use them and all interactions have been GREAT.
We are so pleased with the job that our technician did on Friday. He was amazing!
The ducts are apparently clean.
Excellent, professional service provided by the technician. Highly recommend Zerorez.
Everything! From booking the appointment, reminders of upcoming service, technician, service and follow up afterwards, all are above and beyond expectations.
Very fast and the tech was super nice! I paid extra for the pet cleaning and the carpets of the new place still smells a little bad. It could be the carpets were that damaged but noted with the service it didn’t seem to do much extra than a regular clean.
I had 2 bedroom carpets cleaned. Smelled and looked great.
Easy to schedule, efficient and friendly
Your procedure always leaves my rug and furniture cleaner than any other. There is absolutely no residue or “crunchy” feeing which I have experienced with other companies. And your service people are always very polite.