Zerorez Dallas/Ft. Worth
1000 W Crosby Rd Ste 124
Carrollton
TX 75006
United States

Average rating: 9.0 out of 10 based on 83929 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 21, 2019 — Rated 10 out of 10 by Anthony Smith Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Service was on-time quick and priced right. The technician was courteous and professional

Report a concern   October 21, 2019 — Rated 0 out of 10 by C.O.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The Tech Torrance did an okay job - but I was disappointed. The living room has spots still (now that the carpet has dried), and the living room smells already - like it did before the Tech came. Once the carpet dried the smell came back. I have a very small house and I only had 3 rooms done - living room, master bedroom and daughter’s room. All have heavy furniture in them so there is very little square footage that was cleaned. The total was nearly $450 for the cleaning and I expected a much better outcome. I would appreciate a call from Management to get a resolution to the spots and small. It has been 3 days since the Tech was here. Thank you. First name removed O’Brien Phone number removed.

Report a concern   October 21, 2019 — Rated 10 out of 10 by Matthew Hill Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great job on my carpets. Very professional.

Report a concern   October 21, 2019 — Rated 10 out of 10 by B.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I had stains that previous companies could not get out but Zerorez did! Bravo!

Report a concern   October 21, 2019 — Rated 8 out of 10 by R.D. Zerorez Dallas/Ft. Worth
What could we do to improve?

We had our carpets cleaned a few weeks ago, prior to putting our house on the market. The crew that cleaned the carpets that time seemed to have done a better job than the crew that cleaned them on 10/19/19.

Report a concern   October 21, 2019 — Rated 10 out of 10 by Peggy Walton Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Excellent service and professional technicians. Raymond T is my all time favorite! I’ll ask for him next time.
Great job, our carpet looks great!

Report a concern   October 21, 2019 — Rated 8 out of 10 by J.T. Zerorez Dallas/Ft. Worth
What could we do to improve?

Be more exact with your window of arrival. When I made my appointment, I was given a window from 8-10. I called around 11 and they gave me a window from 12-4. It shouldn't be expected to wait ALL DAY for some rugs to be picked up. He arrived shortly after my phone call which I was glad since I had already made plans for that afternoon.

Report a concern   October 21, 2019 — Rated 10 out of 10 by Debbie Martin Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quality of service and price value.

Report a concern   October 21, 2019 — Rated 3 out of 10 by B.B. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

I was not satisfied with the technician that serviced my carpets on Saturday. Please have someone call me. 469/Phone number removed

Report a concern   October 21, 2019 — Rated 10 out of 10 by C.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

That you do not use harsh chemicals. The carpet looks and feels clean!

Report a concern   October 21, 2019 — Rated 8 out of 10 by R.M. Zerorez Dallas/Ft. Worth
What could we do to improve?

The technician was super friendly and accomodating. He did an awesome job on the rooms that really needed it, spent a lot more time that was planned and did the last two rooms rather quickly. There are still traffic stains visible. Overall he was superb.

Report a concern   October 21, 2019 — Rated 10 out of 10 by S.F. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

EVERYTHING!!
Especially how clean my house smells now

Report a concern   October 20, 2019 — Rated 10 out of 10 by C.S. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

clean without chemicals dried very fast looks excellent feels softer

technician was knowledgeable kind hard working and friendly

Report a concern   October 20, 2019 — Rated 10 out of 10 by Shairi Allen Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My house smells so fresh ans ckean now. And James was very nice and professional, i will be using them again.

Report a concern   October 20, 2019 — Rated 0 out of 10 by B.C. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

Great job; no complaints at all!

Report a concern   October 20, 2019 — Rated 10 out of 10 by Karen Hall Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The service person was great. He explained everything before hand and did an excellent job.

Report a concern   October 20, 2019 — Rated 3 out of 10 by J.L. Zerorez Dallas/Ft. Worth
How did we disappoint you and what can we do to make things right?

The technician, Stephen, was great. Very knowledgeable and friendly. The carpet cleaning, however, was disappointing. Most of the spots in the carpet that were the reason for the cleaning still remain. Before cleaning, Stephen walked the house and recommended an upgrade to the cleaning to address the spots, which I agreed to. However, the upgrade didn't address the issue. I contacted zerorez and a follow up appointment has been scheduled.

Report a concern   October 20, 2019 — Rated 10 out of 10 by C.E. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very friendly and professional, carpet looks great!

Report a concern   October 20, 2019 — Rated 9 out of 10 by K.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Honest and professional serviceman. White rug and chairs are not perfect but cleaning has them looking much better!

Report a concern   October 20, 2019 — Rated 10 out of 10 by Baljit Kaur Zerorez Dallas/Ft. Worth
What do you like about our products and services?

best services

Report a concern   October 20, 2019 — Rated 10 out of 10 by Juana Banda Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great friendly service and very good prices.

Report a concern   October 20, 2019 — Rated 10 out of 10 by Patricia Madrid Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I like that it Dry’s quick and they always do a great job!!

Report a concern   October 20, 2019 — Rated 10 out of 10 by Michelle gouvia Zerorez Dallas/Ft. Worth
What do you like about our products and services?

The quality of service you provide is simply the best! The technician was knowledgeable, professional, and my carpets look amazing!

Report a concern   October 20, 2019 — Rated 10 out of 10 by K.D. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Quick, effective, affordable.

Report a concern   October 19, 2019 — Rated 10 out of 10 by Kay Rosenwasser Zerorez Dallas/Ft. Worth
What do you like about our products and services?

My carpets look great and dried very quickly. The txhnician was 9n time, very courteous and efficient.

Report a concern   October 19, 2019 — Rated 10 out of 10 by S.G. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Successfully removes stains and restores carpets to like new.

Report a concern   October 19, 2019 — Rated 10 out of 10 by S.P. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

No upselling. The techs are friendly, professional and do a great job.

Report a concern   October 19, 2019 — Rated 10 out of 10 by C.Q. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Great staff and technicians!

Report a concern   October 19, 2019 — Rated 10 out of 10 by R.B. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

Very professional, quick but thorough

Report a concern   October 19, 2019 — Rated 10 out of 10 by J.K. Zerorez Dallas/Ft. Worth
What do you like about our products and services?

I love Zerorez. The employees are so nice and careful. I tell everyone to use you


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