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based on 83909 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service that Zerorez performed in our church children s class rooms was superb. Tyler made sure that we approved each room when he was finished with it before he moved on to the other rooms. We were thinking of replacing the carpet but thought we might having them cleaned. They look like new and can use the money saved to purchase carpet for other ministries.
Thank you Ron and Tyler.
Great customer service; professional and efficient service.
My service tech, Joseph, was very personable, professional, and worked efficiently. He did a great job and explained the process and any potential issues along the way. The rooms that were cleaned smelled fresh & clean. This was a commercial job. I will definitely have Zerorez service my home as well.
Areas were missed out on the initial service and had to request the person to come back. Still had to supervise the person to show him areas he was leaving out. Technique is effective but technician needs training
Got all stains out and looks great. He did a good job
Carpets look great. Great service and professionalism from the technician. The process was explained before service began.
Did not dry in 4 hours like told. Actually took all night with fans on. Also was charged $25 for a "walk-in-closet" that was really just a small closet about the size of the built in closets in bedrooms, but not connected to a bed.
Dillion cleaned my carpets and sofa. He was very professional and had great customer service. He explained what he was doing and why, showed me a test area he had cleaned, and offered additional services, but did not push when I declined. Great employee!
The two guys that came out to clean our carpets could not have been nicer. They were in and out within an hour. We had 4 rooms done.
My rugs look great! Your technician was efficient and pleasant
Friendly and skilled technician, on time arrival, carpets look great
Excellent customer service. Easy to schedule online. Good products and service.
Have used company twice and both times very satisfied with tech. Punctual and polite very careful and efficient.
Fast, courteous, efficient.
The representative was very personable and efficient and I'm very happy with the results.
Technician was prompt, courteous, professional, and speedy. Outstanding results.
you are always on time when appointment is set. Very professional, friendly workers, and the carpet always looks like new.
The technician, Dylan, was extremely informative and polite.
Marcus did an excellent job and was very personable. The carpets look and smell like night and day.
Your service technician Rick was very courteous & professional.
The Zerorez process is very effective.
Thank you for all you do in keeping our carpet & tile clean!!
The Riddell's
Very through and pleasant. Did an excellent job..
The servicemen did a great job of cleaning the carpet and the chairs I was very pleased
The gentleman who did the work did a great job. Was also very pleasent and professional..Pleased with the result.
my hallway didn't get as cleaned as I hoped for. the 2 bedroom were better than I expected.
Better communication. Misunderstood phone number was landline, not cell. Didn't get communication about time of arrival.
Great service. Technician was very through in assessing our needs. We love and trust Zerorez for our carpet cleaning needs.
Nice person, he showed and told me what he was doing. I was able to see the dirt he was getting out. No smell no hassle. Great job on the carpets.
Thank you
I’m not that impressed. I still have a few spots on my carpets. I don’t have pets and didn’t have any miracles to work, and so I expected that my carpets would end up looking cleaner. I paid a lot of money, a lot more than what I thought I would based on your 3-room $99 special, and since I paid a lot, I expected very good results. In addition, it’s now more than 24 hours since the cleaning and my carpets are still quite damp. I was told they would be dry in 4-6 hours.
I would be happy if I had gotten what I paid for, but I feel I did not.
My representative was very knowledgeable and very patient and polite. He was able to complete the 3 rooms in a very timely matter.
Most of the stains are still there. Technician said he cannot help it .