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based on 83887 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technican that cleaned my carpets was great.
The stains are still visible on my carpet. The technician was good but I would have preferred an updated quote before he started. I was very surprised at how high my bill was when he finished and it was not what I expected especially given the deal if $89 for 3 rooms. My bill was well over $450 at first. I was not ok with that
The work was executed to my expectations. The carpet is restored to a very good condition. Like Zerorez services.
No harsh chemicals
The tech was on time, friendly, and know what he is doing. The carpet clean pretty well.
Zerorez has always been very responsive to our needs. They go above and beyond and do a fantastic job every time.
Love the service and professionalism ; and he was very prompt and on time.
My carpet looks wonderful , even my friend commented how clean my front room looked. I am a repeat customer and will always call on you for service. Thank you.
Service rep was punctual and friendly. Tasks were completed timely. Very satisfied with their offering.
Very courteous and hard-working
Technician wore no mask, only gloves and foot coverings. None of my furniture legs were protected from the moisture as has been done in the past. Several areas of carpet did not come clean and one looks like it is actually worse than it was before cleaning with what appears to be water circles.
From your advertising emails:
Please note: We are taking extra precautions to ensure your safety during this time. This includes:
We will wear clean gloves, shoe covers and a mask at every appointment.
We will follow CDC recommendations for social distancing and use new practices for no-contact payment processing. (Technician actually asked to use my pen!)
We will clean and disinfect contacted hard surfaces, such as door knobs, with an EPA registered disinfectant, free of charge. (Didn't happen.)
Very disappointed as we have used Zerorez exclusively in the past. Based upon this service I believe I will be looking elsewhere in the future.
Your tech was fantastic. Good guy who did a great job.
As to the question, would I recommend you? Already have... To my realtor. Hopefully she can get some traffic on your direction.
The techni.cians are punctual and polite. They are respectful of the contents of the home
Did a very good job. Technician was great.
The service provider was thorough and professional
I paid extra for the pet treatment and not only did it stay wet for almost 24 hours and they had to bring a fan out next day to dry. It left a film that feels awful. I am concerned that by keeping my carpet and pad wet that long that it may mildew. Also you may want to tell your tech to perhaps keep a few change of shirts in the truck. He showed up at the door with sweat all over including a large sweat ring on his shirt and dripping sweat on his face. I know it’s hard work but just wipe down before the next customer. I am a realtor and y’all are the one I recommend to my clients but I can’t continue if this is what will happen to them.
Good results
Your technicians were very respectful and did an excellent job on our house. The carpet looked like new once they had completed the job.
Outstanding service. You were there when you said you would be. I will and have recommend you since you did our house.
Thank you
First person to clean carpet was not helpful, dismissive to tenant and left. Tenant did not know he had to vacuum first. Cleaning was rescheduled
Great job!
I had very excellent and professional service from Ceaser. He was very knowlegeable and helpful for my situation due to pet accidents and stains in a particular room. He was very courteous and polite. I would definitely recommend Zerorez and will use them again!
Service was very good! Carpet looked great! Very thorough and safe with all the issues about covid-19. The zerorez Technician did a great job and I will definately request him again in the future!
No residue!
I have used Zerorez for years. This last visit this week was great. Robert was one of the best technicians, if not the best, that I have had since starting with Zerorez.
Efficient cleaners. No odor. Got the stains out. On time.
The floor looked good but Some places on the grout were missed on the kitchen tile. Hall bathroom cabinet was scratched up on bottom. Thought the price was too high.
My technician was great!!! Carpets look great!
Everything thus far!
Friendly service.
Your employees are very good. The young man that cleaned our carpet did an excellent job.
Felt like a bait and switch with pressure to buy upgraded service. We ended up paying twice as much as originally planned. His tactics felt very used car salesman-like and I get the sense that some of what he said was not true. For example, he told me that without the pet treatment the dog odor smells would be intensified after cleaning and that it wouldn't even be worth doing. After all the trouble I went through to move furniture, I proceeded with the upgrade even though I did not fully trust that to be true. I recommend providing more information about service options before completing the online quote generator so that your customer is better informed about the likely final cost. If your technicians are telling customers that the regular cleaning service is not worth it if you have pets, that information should be available on your website so an accurate quote can be generated. Also, while the carpet looked clean and bright when the technician left, there has been yellowing in several areas of our light berber carpet since drying. I'm unhappy with the experience and the outcome and will not be using Zerorez again.