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based on 84610 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your product seems to be working fine; actually better than I expected. But!!! Your 21 year old tech was the most professional person I have had the pleasure of dealing with in a long time. In all my 73 years, I can tell you the service tech who represented your company "is your company" as far as the customer is concerned and this young man was extremely professional, explained the details thoroughly, and performed the cleaning in a timely manner. You need to keep this guy...he has great people skills in addition to showing concern for doing a professional job.
Your products do a good job of cleaning the carpet and getting all the spots up. They do not have harmful chemicals to do the job. My carpet dried in a short time and I could walk on it after a few hours. You employee was very knowledgeable and polite.
Products:
Green technology, safe for my family/pets, and there's no residue left behind!!
Service:
Darwin H. was honest and knowledgable. He spoke highly of his employers with devotion toward them and the company. Once he smelled the cat urine, he suggested, never pushy, treatments for the yucky areas. I was in the decision driver's seat. When I declined a service, he was just as consistent in character as when I agreed. Loved that!!!!
On this occasion I liked how quickly the techs were in and out of my house and left a very clean home.
Carpet felt great!!!
You guys TRULY cleaned my carpets!!! :)
very promt and courtiese
He did an amazing job, thank you so much and when I end my carpet cleaned again please send the same person!
Zero residue and clean carpets.
My carpet seems to be cleaner and stay clean longer than with other services I've used in the past.
Dried quickly. Cleaned better than any service I've ever used.
The pet stain cleanup
green products, and on-time quality service
Daniel was professional and knew the information on your products. We are pleased with Daniel, your company and your product.
Friendly technician
good job
I like that it's just water with no soapy residue. The carpet looks awesome!
I set up an appointment some time back and went through several phone calls but never got anyone to come out to give a proposal. This week I met the rep at our business and he was on time and very cordial. But he was going to email me a proposal in just a few minutes he said and I still don't have it. The cleaning service is great but getting there is not.
My carpets are clean, and there is no residue. I liked it that the job was well done and done quickly. The gentleman was polite and professional.
They did a very good job!
Didn't try to sell me something I didn't need. The service guys were very careful around my furniture and baseboards. Excellent service!
Ron was very helpful, he completely explained the whole process to me and repaired a problem with my carpet quickly; even though I had not mentioned it when I called in to make an appointment. I thought I would have to go back to the carpet installers to repair it, however, Ron did it and for a reasonable price. More than that our carpet looks amazing, completely different, I wish I would have called zerorez several years ago. Thanks so much for a great product and a terrific tech.
Everything
Did not call in advance of arrival as the Email stated. I was quoted a 3 room price of $89 but in the paper the same day the cleaners were here was a 4 room price of $99. I had to pay an extra $25 for my 4th room which was a small bathroom. The customer should be given the best price currently available. Also the advertisement on radio station WRR stated there was a special offer of a some type of complimentary gift, not the folers gift card which I had no interest in, but another option. I was not given an option. I do have an issue with your advertising techniques.
The service person was great and no chemicals.
You are able to take years off the age of our carpet.
Seth Hopkins was an outstanding tech, explaining everything he was going to do and the results were absolutely awesome. My carpets came completely clean as in like new and they were over 8 years old. We had a very large party in our home & house guests the week before. I knew I didn't want chemicals or fragrances in our carpet. I just wanted it to be really clean without damaging it or leaving it with the crunchy shampooed look. Zerorez delivered everything & more! My carpets are like brand new in look, feel and even areas that seemed too dirty from wear came clean again! In a time when disappointment in services are the expected, Zerorez came thru with fantastic results!
Affordable, efficient, great results
it was fast - and the floors look great.
very clean,very quick