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based on 84610 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timeliness and professional. I was very impressed with your business
My carpet looks great, and your service person was very nice and helpful!
The serviceman was very professional and had very good people skills. He explained the process very clearly to us. The carpet turned out wonderfully, we couldn't be more pleased.
Your techs made sure the carpet was really clean; they took their time and were very thorough
The technician that came out was very pushy about selling me other services. He then told me that he was going to charge me extra for several different things, such as my 5 ft long hallway. I told him that I was quoted on the phone $99 for my whole house, because it is only just over 100 sqft and he said well I can take a little bit off then. He continued to try and sell me upgrades, and seemed irritated when I was not interested. He then told me that my carpet was just going to smell like pee if I didn't upgrade to the chemical spray or something, and "that's not [his] fault," which really gave me no faith in the product that your company advertises. I let him proceed with the normal cleaning I scheduled anyway. He then managed to clean my whole house in just under an hour, which seems impossibly fast to have been adequate, and the carpet was VERY wet when he left. I have carpet cleaned many times, and they have never been left this wet. He was moving the cleaner very quickly across the carpet l, as if he was sweeping a shop floor with a push broom. He cleaned the carpet at around 9:00 a.m. And the following evening, it is still damp. My socks get wet as I walk. I'm not sure if he did a poor job intentionally because I did not spend more money, or if it is a training issue. We did a walk through immediately afterwards and the carpet looked fine, because it is dark brown, no stains showed in te first place, but I had shoes on and did not feel how wet the carpet was left until later that night.
I love that there are no fumes during the cleaning process. I have used other carpet cleaning services where I actually had to go outside because I was getting a headache from the cleaning fumes. I love Zerorez. I genuinely feel like my carpets & floors are CLEAN when you leave!
It was my understanding from the radio commercial on WBAP that the carpet threads would be retwisted to give the carpet a revitalized appearance. This was not the case. The technician was only here approximately 10-15 minutes. The carpet looks better after we clean it ourselves with our own home carpet cleaning machine. VERY DISAPPOINTED!
Zero odor-cleans effectively! No residue that I can tell
Overall professionalism of technitions
Carpets actualy feel cleaner
Odor still in couch did not see much difference was very quick expensive process. Im a business owner myself will have to still have cleaned
Service recovery was awesome! Film removed and tile resealed and stains on refridgerator removed as well. Technician was excellent! Thank you!
Very professional, carpets and chairs look great, carpet is very old (25 years) and you made it look great. Dont like the odor left in the house for days after you leave though.
Timely arrival of tech and not long down time while drying
Don't quote a price over the phone that is almost certainly NOT sufficient to do an acceptable job.... It paints a negative picture and a reluctance to do business with you...
My carpets looked amazing! I was very pleased. I will definitely use you again and I will recommend you to my friends!
We were very pleased with both the cleaning of our carpets and the service of the techician
Jose (Joe) was very helpful and explained how the process worked. Up front he told us about all the things that could happen to the carpet. The carpet is very clean and just a few spots have came back but are very muted and I will call an make a appointment to see if we can get those come back spots removed. I would and already have recommend Zerorez to my friends and family. Thanks for such a great job and such a great techician he worked miracle. Peggy Green
Friendly service personal. On time. Quality service.
I like the appearance & fell of my carpeting after the ;rocedure
Zerorez has been my preferred carpet cleaning company for the past few years. Even though we had the unfortunate experience surrounding equipment failures during our most recent cleaning, the Zerorez technicians were more than accommodating, apologetic, and professional in their approach to solving the issue. As long as Zerorez continues to promote customer service with a professional carpet cleaning, they will have a customer for life.
Able to book appointment same day. Technician was even early! Technician very knowledgable
No chemicals
By letting the client know if "spots" reappear, immediately after the carpet drys, how and with what one could try to clear up the spots, using what would commonly be kept within a household.
The carpets looked great but even more impressive were your employees. Then servicemen who came to our home were VERY nice and EXTREMELY professional.
no soap
Miguel was wonderful . He is a great representative of your company.
Clean rugs with no residue from chemicals. Service by crew, especially Dan Jackson, was superb!
They are prompt, courteous and do a great job! A J was personable as well as professional! The best, Zerorez does no harm to my cats!
how great my house smells and how interesting your process is.
Just good service
Your service man was friendly and seemed to really care about doing a great job for us. Also I had just called that morning and y'all were at my house within 4hrs. My carpet looks fantastic! Thank you to Ron. What a great guy.