- Phone: (214) 372-5326
- Visit Website
based on 83494 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
everything.. great technicians and great outcome
Eco-friendly, great cleaning! Friendly staff, good value!
The carpet in clean without the use of chemicals. Pleasant experience.
I like that James, the service tech, answered all questions. I Liked that he was in no rush to finish the job. Took almost 3 hrs to do upstairs and downstairs. I have a large home. James was very Professional. I look forward to using your company in the future.
Joshua and Juan were very professional, showed up on time and I will start to use your service on a regular schedule. Very good service and value
great person(Chris) explaining details and benefits then performing duties as explained and expected.
Employees were very friendly, knowledgeable and on time.
The guy was very knowledgeable and friendly. Got a lot of gunk out other cleaning services probably left behind. Did not get pet stains out as hoped though=(
Everything gets clean!
The technicians were very professional
Darwin. He was a great tech and did a super job in a tu
Imply fashion, all alone too! We will recommend him to everyone! Your prices are very good too.
No backup plan. The electric sprayer malfunctioned. I had to wait an additional 2 hours to get another unit sent to the house. A twenty minute job took 3 hours total.
Secondly, no cleanup after work. It would have been nice to clean up some wet spots left over from the vacuum.
Rugs looked new and service techs were informative and very professional. Was very pleased.
no left-behind residue on my clean carpets!
Sound value, for a quality service, with excellent customer care.
My Zerorez tech Randy Jones completely explained the process and did a very thorough cleaning in each room. He did an excellent job and our 15 year old off white carpet looks great! We have already recommended your service to friends.
Technicians were very professional, informative and polite!
Front office needs training on dealing with customers and do follow through. The technician that came was awesome and apologetic. The 3 times I interfaced with the office was less than impressive.
On time, good price, good job
It was everything as advertised in your radio ad. Techs were on time, professional, did the work quickly, and the carpet feels great. I like that you are a "green" company.
Chris was very patient and waited about 15 minutes for me to get through traffic and let him in to work. He did an excellent job of explaining the ZeroRez process, and his plan of action for cleaning the existing carpet in my new (pre-owned) home.
Cesar was very polite, friendly and helpful.
Good service that did a good job.
I liked that there was not any harsh chemicals used.
technology that worked ... great serviceman, very courtious and helpful.
Knowledgable, polite, clean, friendly and the finest carpet cleaning I've ever seen!
I like that they are chemical free and the guys that came and did our carpets were so friendly, did a wonderful job, and knew their information. I would definitely use yall again and recommend you. I was so pleased. It felt like brand new carpet after they left. Thanks!
Out of the three companies I have used since I moved here 3 years ago - Zerorez was by far the worst in customer service and performance. Even the guys who came here after your original new crew said they didn't know what they were doing (the first crew you sent). I would never recommend nor hire you again. Zero is right!
My high traffic areas did not show much improvement after the cleaning. I was disappointed.

I was very, very impressed with Michael, he was very professional, very friendly and extremly well qualified amd knew what was needed and how to fix the problems with my carpet that I was not aware of. (pet problems. I wasd very pleased with the finished job and would not hesitate to call you all again. Thank you Michael for being so nice and very knowledgable about "carpets"!
Martha McElhone