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based on 83494 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your servicemen always do more than what we pay for.
The techs acted like used car salesmen. They kept trying to sell me services I didn't want which was very annoying. Also, the tech said it cost $30.00 to put fiber protection on the carpet and failed to say it was $30 per room until he wanted my payment. $30 per room to hand squirt something on my carpet is ridiculous! The carpet looks good but I did not like the tactics the techs used.
Clean process prompt service.
the carpet looks great
Honest, effective service and friendly, professional personnel.
Great service. Technicians were most accommodating and professional.
You staff !!!!! They were very good at what they do. My carpets and tile looked brand new. Your process is very good.
Your add that say's $99.00 dollars for 3 rooms. Soon as the man came he started adding up, & it came to $167.00. Some of my bedrooms are half the size of a regular room because of furniture. you could do these rooms in about 10MIN. Also he counted a hallway, which is maybe 4 YARDS long. I don't know, but I thought they would at least move the couch & chairs in the den. The only thing they moved was a table, & put the little form things under it. Also they charged an extra $75.00 dollars to remove dog pee. But you can still smell it, not as bad, but needs other spots to be done. I don't mind paying the extra, but I think they could have done a better job. Name removed.
Great service. Extremely customer service minded!!!
Very thourough!!!
Got a in home quote from a sales representative for a total of $230.00. I said great, and scheduled a time to have it cleaned. The cleaner got to my house and told me it's going to be $650.00. I don't know why you'd waste people's time with faulty quotes. They cleaner said the sales rep was new. Not a good excuse from a customers standpoint.
Explained well, discussed with Service rep before service, expectations exceeded.
My technician was very informative and polite.
Thomas was great. He seemed really dedicated to providing the best quality cleaning possible given the condition of the carpet.
Great Services
Very courteous technicians and the carpets look great
Great job, reasonable cost and no chemicals!!!...:-))
Everything gorgeous job
Professional associates & a nice job cleaning my carpet.
Clean floors, showed up when promised.
It was so amazing to see all the dirt that came up, The staff that came out were very professional and they did an excellent job in cleaning the carpets. Looks like new carpet put in. Thanks
Very happy with the carpet cleaning service. Guys who were on the Job did a great Job!! Will definitely use Zerorez again and will recommend to a friend.
competent service providers
They did a great job....very professional.
Haven't seen the house since your redo, so I honestly can't give you feedback. Thanks for your willingness to redo the carpet. That says a lot about Zerorez.
Timely efficient and did a good job.
Did not get rid of spots or odors that we paid extra for
It is the first time I've ever had my carpets cleaned that they got all the pet stains/odor out, and they actually stayed out. Didn't come back in the next couple of days like most cleaning companies. Amazing cleaning service!! I'd recommend them to everyone. Great service - fast, and dried quickly. Very professional while at my home.
We were very happy with the service and how clean our carpets looked after the job was done. We would recommend Zeroez to all our friends.
Charles Young
Simple and clean. Never tried to up-sell me just explained the benefits. And the demonstration spoke for itself
Your techs are very polite and respectful. They ask questions and know exactly what we want when they begin the job. They are efficient and work well together.